Toshiba Amer Info Systems Inc Complaint - Disappointing Experience
After reading some of the other comments, I felt had to tone down my rhetoric from "mad as hell" to "disappointed". Wow! Has customer service/tech support changed...
I am complaining about a Satellite M45 computer I purchased for my son in May 2005. We have spent about $150 in troubleshooting a problem with powering the computer on. Since it was no longer under warranty, we sent it to Laptop Repair Services (whom I would recommend), who told us the motherboard needed to be replaced. The cost of the repairs is more than the value of the computer, so we are buying a new one.
We also had problems with overheating and restarting the computer after sleep mode. It appears these are common problems with this model and probably contributed to the motherboard failure.
Maybe I am being naive, but why should the motherboard fail after only two years of use? The $1200 computer I hoped would get my son through 4 years of college has only lasted 2 years.
Needless to say, the replacement computer will NOT be a Toshiba.