Cuendet Villas and Manoirs Complaint - Poor service
ITALY -- My family and I rented a villa in Positano Italy from 7July-14Jul, which is a Sat to Sat rental. We paid in full and in good faith. When we arrived at the villa we were disappointed for a number of reasons but choice to make the best of it. On Tuesday night just two days of arriving our kitchen sink and outside sink on the patio backed up with raw sewage. That's right, raw sewage. The sink on the patio flowed over onto the patio and streamed down toward our bedroom doors that had patio access. We were forced to leave for obvious reasons. Cuendet paid for Tues night hotel reservations but that was it. They charged us the usual fee for cleaning the villa (imagine the nerve) and electricity charges. We have been trying to get reimbursed for Wed-Friday night, for obvious reasons, but they haven't even acknowledged our complaints. We feel this is a gross injustice, no pun intended, and we should be reimbursed immediately.
I would advise strongly that people in the USA, or anywhere for that matter, not to go through this company CUENDET, for vacation rental. They lack basic common decency and fairness and don't understand the term customer service!