Deauville/Radisson Hotel, Miami Beach Complaint - Weekend from Hell - Car was stolen
MIAMI BEACH, FLORIDA -- Deauville hotel, 6701 Collins ave, Miami Beach.
Horrible experience, even had our car stolen in the valet parking.
I stayed at your hotel from July 19, thru July 22, 2007. I am writing this letter. First because “MY CAR WAS STOLEN FROM THE VALET PARKING”, which even if they are independent from the Hotel, they must have the Hotel’s approval to be able to park cars for the hotel guest, Second, for the rude and ill treatment we received while staying there and Third, the Hotel Info presented in your official Website [--] does not reflect the real condition of the hotel, in the Lower Lobby there is no “Cafe De La Mer”, no hair salon, no jewelry store, etc., only a barber shop and a gym. Fourth, hot water only for 1 person quick shower,(last 60 sec) toilet did not flush, shower drain clogged, floor tiles missing inside the closet, no light 1 lamp in room, no mirrors in room only in bathroom, ice machine on floors not working, 1elevator out of service with yellow tape, no managers to be found anywhere, etc…….
We had made the reservations on line. 2 rooms with ocean view for Thursday and 2 rooms without ocean view (which were cheaper) for Saturday.
When we first got there my sister was given the 16th fl (1630) and we were given the 10th fl. When we got to our room (my wife and I) the so called “ocean view”, you had to stand in the corner to see the ocean, the toilet wouldn’t flush, the room had barely light (only 1 lamp), no pictures on the wall, no mirror in the room only in the bathroom, and two tiles were missing from the floor in the closet. I called to switch rooms even if I had to pay more and I was told there were no more rooms, after that it got worse, when I was taking a shower the water started getting colder and less and less water was coming out of the shower, my wife was not able to shower. My wife was very upset and she went down to the front desk and asked to switch rooms immediately, of course “there were no rooms”, we then went up to my sisters room in the 16th floor (#1630) that’s when my wife really got upset, we reserved both rooms on line for the same price, her room was completely remodeled she had a full length mirror in the room, she had ocean view (even if you were lying on the bed, her bathroom flushed, she had 3 lamps, etc, etc. The next day they were going to switch me to the 14th floor and the only nice person in the front desk was a girl named Giaconda and she advise me that if I waited a little longer she could give me a room in the 15th fl (#1528). When the rest of our family came on Saturday the rooms they were given were on the 4th fl (#404) and 14th fl (1404 or 1406) and they were exactly as the one that had been given to me on my first day (which mine was supposed to be more expensive because of ocean view) and they were paying less than I was paying, in other words they had given me a cheaper room for the higher price I was supposed to pay.
Our first day on the beach we went down at 9:00 we were advised we couldn’t get towel, chairs and umbrellas till 10: am, OK fine, we waited by the pool, went back at 10: am and got towels; the chairs and umbrellas we were advised not until 10:15, to make it short, we finally got them at 10:30am (after going back and forth 3 times). By 2 or 3 in the afternoon it started drizzling and they came and took the chairs and umbrellas back. Next day we go down at 10 to get the chairs like we were advised the previous day, (we figure we would be early and wait till 10:30) and there were none, they had given them out earlier, there were no towels either this went on for the rest of our stay (no rules or regulation whatever they felt like). We never went into the pool, it was dirty, the pool deck shower and the beach shower both smell like urine, on the walk to the beach, it was unsafe for elderly people, you had to go up a the sand like mound and then down I mean this was a weekend from hell, I had people come and visit and I was embarrassed by the deterioration state of the hotel, there was no restaurant to eat, the walked to the beach from the hotel’s LL which used to have little stores, looked like a ghost walk, I had stayed 3 or 4 times before at this hotel and that’s is why I came back again and I recommended it to friends, never again.
Then, I left the best for last, the valet parking service was the worst I’ve seen in my life, If you were to called for the car, they would say that if you retrieved the car, they would not guarantee parking upon your return, so you had to stay in the hotel and order pizza, or go across to Walgreen’s and buy something to eat, or eat around the hotel, and leave your car parked where it was because you figured it was safer and better than parking in the street where the car would have been unsafe ( what a laugh) You could not go to South Beach or any place else. We left our car there on Thursday at 6: pm and never took it out until Sunday, our last day. We asked the valet at 6:30 PM for our car, they said that we were 6th in line, after 45 min I complained and they said “your car is next”, it was 8:00 PM before we were told the car was missing and it could not be found, all the while I would see them holding my keys and no one would say anything. While we stood there for 1½ hour waiting we were able to see what a lack of order, organization, manners and service the parking attendants had. People were arguing because of delay in getting their car, rudeness in the part of the employees, I had to get in the car with a driver and go check the parking lots to see if I could find my car, there was also a girl with a brand new Solara they had dented the back fender, and according to her, her car was in perfect condition when she brought it in. Meanwhile there was no Manager to be found. Finally they decided to go inside the hotel and get the manager in charge of the valet parking to check for himself to see if he could find the car. When he came back the first thing out of his mouth was they were not liable for the theft of the car, no saying I am sorry about your car, nothing! We finally called the Police and filed a report.
When the Police got there, we found out how good they take care of your car. When their parking lot is full, they park in alleys; in the Walgreen’s parking lot (which tows the cars away) it was complete disarray. I also found out later by 3 of my wife’s friends than when they came to visit on Saturday there was no room in the valet parking and they were told to park in the Public Parking which was on 72nd Avenue and a shuttle would bring them to the Hotel. They did exactly that. When they were ready to leave around two hours later it was raining, the shuttle was delayed and one of the parking attendant on his way to park someone else’s car told them to get in the car he was supposedly go park and he would give them a ride to the Public Parking which was 5 blocks away, that shows me how well they take care of the cars handed to them for parking.
When you leave a car at a reputable Hotel and they charge you $20 a day for Valet Parking It is expected they would park in a safe place and have some type of security to protect the car and check in to see if the cars entrusted to them are there.
This past Saturday night, 28 July we went by the Hotel and went into the “so called secure lots they have, we were able to look around, no one stopped us, there were people coming in and out parking their own cars, barely lit, nothing blocking the entrance to advise it was the valet parking for the Hotel, no sign that would say PRIVATE OR NO ENTRANCE.