UPS Store, Fry Road Katy TX 77449 Complaint - Boy theyscrewed up - Mail Fowarding

Review by monkid on 2007-08-09
HOUSTON AREA, TEXAS -- I am on the road full time and use this UPS Store as my legal address and to forward my mail to me on a regular basis.For the past 4 years I was able to call the store give the clerk my location and have my mail the next day.

This past Monday I called the store, spoke to Amanda, told her I was still in Brownsville TX and to ship me mail to the UPS store here. I asked her if she had the address and she said that she did as I have received mail here before.

Tuesday afternoon I stopped at the UPS Store in Brownsville, no mail so I called the UPS store in Katy and spoke to Sarah. Sarah told me that Amanda screwed up and sent my mail out US mail priority mail and that there was mo way to track it. Wednesday afternoon still no mail so I called the store in Katy and spoke to Amanda, she said she sent the mail out on Tuesday (another screwup as I called Monday morning) to a 2 year old address in Vermont and she was sorry , I then spoke to the store owner and he also apologized offered to pay for regular overnight delivery if and when the mail showed up in Vermont.

As of Thursday still no mail anywhere. This mail contains 2 credit cards, my bank statements and a newly renewed license for my occupation. Without this license in hand I am unable to work costing me several hundred dollars a day plus there is a very high risk for ID theft as all the info a criminal needs to assume my identity is in the package.
Comments:11 Replies - Latest reply on 2007-08-22
Posted by Anonymous on 2007-08-09:
Im sure this was supposed to be "complaint" not "compliment"...right?

"very helpful"
Posted by trumania on 2007-08-09:
Great catch stevefromsocal, apparently everyone make mistakes.
Posted by Anonymous on 2007-08-09:
Great job steve. Even though you haven't served out your one star probationary period I'm gonna go ahead and submit your name for a second star.
Posted by Anonymous on 2007-08-09:
Thanks Stew,you rock!

trumania,i make alot myself.
Posted by Skye on 2007-08-09:
USPS priority mail,does provide tracking numbers. The tracking systems isn't the greatest, but you do get a tracking number. Ask the store for the tracking number
Posted by Anonymous on 2007-08-09:
I used to do the MBE store to store thing also. After a screw up like this one I started faxing in my forwarding requests. Never had a problem again.
Posted by monkid on 2007-08-09:
Aubrey, Thanks for the suggestion, but USPS only provides confirmation of delivery IF you pay extra and the girl at the store did not get one.
Superbowl, Good idea, never thought of faxing, the last employee Sarah never screwed up in the many years that I have ben using the UPS Store.

But the owner did call me sounded kind of pissed but volunteered to pay for saturday delivery if the mail got to Vermont on friday. (Did he see my post or did someone call him?)
Posted by monkid on 2007-08-10:
Mail finally showed up in Vermont, and its being sent overnight Saturday delivery. The screwup is not the owners fault BUT you would think UPS Store-send the stuff UPS. In the future I will fax my fowarding request.
Posted by monkid on 2007-08-14:
I finally recieved my mail, intact just 5 days late.
Posted by x64 on 2007-08-22:
Do you always complain publically about things when you are inconvenienced minorly?
Posted by monkid on 2007-08-22:
x64, I don't call the loss of $1500.00 for mkissing a weeks work plus the potential of ID thieft a minor problem. I had just renewed my profesional license with the state of Texas, without having it in hand I was unable to work for a week.
I pay good money for a service and I should recieve good service. A UPS store sending out mail USPS is unexcusable.

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