UPS Store, Fry Road Katy TX 77449 Complaint - Boy theyscrewed up - Mail Fowarding
HOUSTON AREA, TEXAS -- I am on the road full time and use this UPS Store as my legal address and to forward my mail to me on a regular basis.For the past 4 years I was able to call the store give the clerk my location and have my mail the next day.
This past Monday I called the store, spoke to Amanda, told her I was still in Brownsville TX and to ship me mail to the UPS store here. I asked her if she had the address and she said that she did as I have received mail here before.
Tuesday afternoon I stopped at the UPS Store in Brownsville, no mail so I called the UPS store in Katy and spoke to Sarah. Sarah told me that Amanda screwed up and sent my mail out US mail priority mail and that there was mo way to track it. Wednesday afternoon still no mail so I called the store in Katy and spoke to Amanda, she said she sent the mail out on Tuesday (another screwup as I called Monday morning) to a 2 year old address in Vermont and she was sorry , I then spoke to the store owner and he also apologized offered to pay for regular overnight delivery if and when the mail showed up in Vermont.
As of Thursday still no mail anywhere. This mail contains 2 credit cards, my bank statements and a newly renewed license for my occupation. Without this license in hand I am unable to work costing me several hundred dollars a day plus there is a very high risk for ID theft as all the info a criminal needs to assume my identity is in the package.