Home Depot Complaint - Dishwasher Install
ST LOUIS, MISSOURI -- Home Depot #3010
7481 S. Lindberg Blvd
St Louis, MO 63125
On 7/28/07 I purchased a dishwasher from this Home Depot location for a total cost of $723.50 which includes delivery and installation.
On the scheduled delivery date I had utilized annual leave from my job to assist and escort the delivery personnel into our home. Upon their arrival, late afternoon, I was informed they could not install the dishwasher because I had a ¼” deficiency of space between the floor and bottom of kitchen counter. I was informed that the salesperson should mentioned this to me before hand, but many times they do not. Therefore, the next day I had chiseled our wooden kitchen floor away from this area leaving plenty of room for a rescheduled delivery.
A week later, taking another day off from my job this dishwasher was delivered again. This time I advised once more they could not install the dishwasher because our home did not have a separate electric breaker designated to power only the dishwasher. Once more I informed that the salesperson should mentioned this to me before hand, but many times they do not.
I eventually installed this dishwasher myself with no problem what so ever. I have found this business experience to be extremely ethically flawed. This unprofessional business transaction reeks of poor training, poor communication and complete incompetence.
The obvious fact that time is money; I unnecessarily lost paid annual leave due to Home Depot's negligence.