Pearle Vision In Fort Smith, AR Complaint - What A Rip Off!!
FORT SMITH, ARKANSAS -- On 7/6/2007, I went to Pearle Vision in Fort Smith, AR to purchase new frames and new Lenses.
The first pair was made on sight, in the Lab.
When I went to pick them up, I couldn't see out of them.I told to take them and wear them, it would take some getting used to.
I tried to wear them all day and started to feel sick to my stomach, so I called Pearle Vision, and spoke to the man who said he was the Manager. He said to bring them back in, he would make things right.
I went to the Dr's office again, and had them to check my eyes again. He added a slight change, and sent me back to pearl again.Since Pearle was going to have to make the Lenses over anyway, I wanted to make sure they were right. Pearle, sent the Lenses out of the office, to be made this time, why they didn't do that to begin with,I don't know.
The Lenses came back, I went to pick them up, ONLY to have the NEW frames, poppoing and cracking like they were going to break. I told them, I wasn't happy with the popping and cracking. They took them to the Lab Tech, and he GLUED them in the frames. Well, the popping stopped, but the Tech got glue everywhere. on the frames, the Lenses, it was a mess!!
The Lady there worked for 35 minutes, trying to clean them. I took the glasses, went to my car, ONLY, to notice the New frames had the finish coming off, and a big Chunk was taken out of the top of the frames.
I went back into the Store, and showed it to the Lady who had just waited on me.
She checked to see if they had a new pair of Frames, they did not, so she put in an order for a new pair.
I waited and waited, finally the new frames came in. I went to the store to pick them up on Friday 08/03/2007. I put the glasses on, and the Lenses were ALL scratched. NOW, bear in mind, these NEVER left the store.
I told the Lady, I couldn't accept these, they were all scratched. She told me she would have to check with the Manager, I might have to pay 30% of the charge to get new ones made. Once again, these glasses NEVER left the premises.
Finally, she came back, said she would order new Lenses. This has been a Month, since I first went in to get new Glasses.
I came home, called my Insurance Company, and found Pearle Vision, had NOT been paid. The Insurance Co. told me to call Pearle and advise them Not to make new Lenses, they were sending me somewhere else. The Insurance Company stated to me, THIS IS RIDICULOUS!!
I also called my Credit Card Co. and put the amount I had to pay in Dispute.
Pearle Vision, REFUSES to give me a refund on my Credit Card.
There is no signage in the store, stating No Refunds, BUT, I was told to look at my Receipt, It states no refund, but they had already TOOK MY MONEY!!!
I tried to talk to Pearle today, 08/09/2007.
I spoke to TAMARA, who was so RUDE, AND, she hung up on me.
NOW, I ask you, Is This a Rip Off OR What?
Fort Smith, AR