Sirius Satellite Radio Informative - Home Reciever Went Bad
ORLANDO, FLORIDA -- My S-50 works fine in the car, but bring it into the house and you have about 1 minute of good sound then it comes in and out, then displays, NO SIGNAL. So I call in and do the upgrade and check the device settings, antenna aiming option.
It shows 3/4 for satellite, full bar for terrestrial, but it still displays NO SIGNAL.
After 40 minutes on the phone with a service tech they tell me its the home kit thats bad, and they are sending me a new one. Problem solved right? Wrong.
The ticket was for Jul 16 its August 9 and still no replacement has arrived. I call again, and after having to re-explain because no notes exist, the guy finds the notes! Then tells me that if the ticket was done right, there would be a warranty ticket, but there isn't one, so nothing was done! Nice!
Oh and I now have to call warranty at 866-257-7726 and I talk to Stephanie, who tells me their system cannot get notes from the Sirius side (they're just warranties) so I re-explain the story and the usual security questions again, only to find out the home kit is considered an accessory, and so it doesn't show on my account, so they can't warranty it! Very Nice.
Well, they can but I must now dig up a receipt from Christmas and fax them at 812-258-4775 along with my name, address, a/c number and phone number on the account.
ANYONE THINK THIS IS A JOKE YET?
My Girlfriend bought the whole system for me for Christmas, from wait for it... Sirius.com! haha
But warranty isn't part of them I'm told so I need to call 1-800-422-7142 and get a receipt.
I asked for a super, but was told everyone is on the same level at warranties and don't bother, it won't help speed things along.
SO I call and get a nice guy Jeff, who after going through security etc again, and the story again, tells me to call wait for it ... 1-800-422-7142 the very same number.
I'm laughing at my peon status in the customer service arena.
Jeff didn't know why he was contacted or how the system got my call to him, but suggested i try again, and Maybe I'll get E-commerce
So I muster up another call, get through, go through the usuals again, and get a way to view and print the original receipt, and write out all the extras needed and then fax to warranties!
Oh but I am told to wait 2-3 business days and then follow up to see they received the fax. I'm calling now, cause I'm tickled about seeing if I can get the number to the number to the fax man or something like that.
Makes you wonder about how you could just shout to the world what a crappy company this is, and how much time you need to devote to getting SERVICE.
Will someone please invent a mega loud speaker and tell the world to stay clear of Sirius? No commercials is great, as long as you have the time to make up for the missing commercials in phone calls!