Principal Complaint - Very Bad Customer Service
Recently I decided to enroll in a 401k program through my current employer.I was trying to enroll online to the 401k program which was unsuccessful then called customer service a guy with the name of Spencer came on the phone line . I explained to him that I couldn't login he proceeded to ask for my name, social security number I gave him my information . Then he asked me for my contract number which I didn't have . He came back with a very sarcastic voice telling me "If you don't have a contract number I can't help You " I asked to speak with his manager because I felt he was being rude to me . He told the managers name was Spencer that he was the manager.
Thanks to customer service representatives companies like principal has lost customers like me because I decided to maybe discontinue my 401k program with them.