Dublin VV Complaint - Sold My 18 Year Old A Bad Car

Review by FemmeCuzz on 2007-08-09
DUBLIN, CALIFORNIA -- Here is my story I hope it helps other's not get ripped off as my daughter did. She bought a 2002 VW Jetta with only 43000 miles on it BROKEN needs $5300 worth of work and the car is only worth Half of that Please read our story!

Hi My name is Tahnee, I bought a 2002 VW Jetta 1.8 liter Turbo in Dublin California about 1 year ago for my 18 year old daughter. The car only had 43,000 miles on it at time of purchase. When we bought the car we specially went to a VW dealer "thinking" they were all VW certified as they do sell VW's so if they sell used one's they know the car and would not the most about what condition it was in. Thinking the car had low mileage and was SAFE for our daughter to drive this was our choice. Well, the car was driving funny from the beginning but because I drive a V 8 GMC Yukon I thought it was because I was used to driving a car with a larger engine. I then drove the car after my daughter complained and we took it to Tracy VW. I tell them the car shifts weird, it seems to have low power and she is complaining the car was eating more fuel then normal. Well, they keep the car a few days. I then go to Tracy VW to pick this car up and am charged $500 PLUS for basically nothing. The man who checked me in was sitting right there. I stated that what are you charging me $500.00 for when you did not fix the car. He stated to me there is "absolutely NOTHING" wrong with this car!! His EXACT words!!! I asked him if they drove the car he stated yes they even drove the car on the freeway.

WELL....my daughter then feels safe (as the car was JUST at VW and they 'said" it checked out ok) she takes a trip to Disneyland and on the way home the car starts shifting weird. She calls me and we ended up having the car towed in to the same local VW dealership. They now say the transmission needs replacement and it is a $5300.00 job. I ask about the warranty as the car only has 57,000 miles on it. They say my warranty ended on 02.20.07 as the car first sold on 02-20-02. They then state if the car is certified then they will cover the transmission. I call Dublin VW where I bought this car and they state to me that it is not certified. I tell them I thought all their used VW at a VW dealership would be certified nope does not work that way. I feel EXTREMELY ripped off. My daughter is 18 starting college on Monday and trying to do what is right and making her small payments on her car. Now she is without a car because of this. This is her first car buying experience and she went with a VW thinking it was safe and would run forever. They call me and then offer me $7000.00 to trade the car in 1/2 of what she owes on the car. I told the salesman who's name by the way is AC that he must think we are stupid. We got a quote here in town for $3000.00 to replace the transmission and I then told AC why doesn't Dublin VW do what is right and repair it for the quote we got here in town as we would feel better knowing it was fixed at a VW dealership. He tells me he will talk to service and get back to me in which he never did. All he wanted to do was to get me to trade it in and (loose my butt on that) then when he found out we would not GIVE the car away he does not call back. I feel VW advertises a certain name and they should stand behind that name. If they know they have had problems with certain years then they should stand behind it and fix it. Well, I am going to be the largest thorn in their side and I am going to look up anything and everything about this year,make and transmission and I am going to complain to any and every agency I can about this year as well as Dublin VW. I have never in my life felt so ripped off. A transmission costing more then half of what the car is worth. Anyway, I would like to get together with you to put info together and get as many articles and people we can and fight against VW and this problem. If this has been an issue there should have been a recall. I am even more upset that we took it in and they told me they drove it and there was nothing wrong with it.

Oh yeah, I forgot, my ex husband then called Tracy today to talk with the guy he stated that we just had the car in and complained about it they will take no blame stating the transmission can break at a moments notice. This is a bunch of crap we JUST had the car in there and they did not take care of this problem from which I knew when leaving asking them how they could say as the car was driving funny then. Had they diagnosed it then, it May have been slight. Anyway... What do you think? Let's get these complaints compiled and let's do something about this. I have seen SOOOO many posts about this year the SAME problem..please anyone that had the same thing happen to them contact me...we MUST fight back or this will continue to happen to other people.

Comments:10 Replies - Latest reply on 2007-08-10
Posted by Skye on 2007-08-09:
Does your purchase receipt, say it was a certified, used vehicle. If it didn't, you did have a mechanic check it out before buying it??

Maybe you assumed too much regarding this vehicle.You, yourself said it was driving funny.
Sorry you have so much trouble, but it all comes down to, buyer beware.
Posted by ejack053824 on 2007-08-09:
You have to be careful and read the fine print. Warranty info on a used car would have been one of my questions before I signed squat. Sorry you had a bum experience but be careful next time and be a more informed consumer. There is plenty of azzholes out there ready to take your money. Just be smart enough to not give it away.
Posted by Anonymous on 2007-08-10:
You bought a VW, oh better yet, you bought a USED VW, enough said
Posted by Anonymous on 2007-08-10:
Of course telling them "it drives funny" certainly helps pinpoint the problem.

So, who actually bought the car? You go back and forth saying your daughter bought it and then you bought it.
Posted by Timboss on 2007-08-10:
Bummer. You should have had a mechanic (not the dealer's) check it out before you bought it. With only 43,000 miles on it I would assume it would be ok too. Does Car-fax have mileage on it? You might see if the odometer had been tampered with.
Posted by firengine103 on 2007-08-10:
Tahnee, I just sold my 2002 Passat 1.8 turbo GLS, 14,000 miles for $12,000. Loved that car!! In fact, I'm a VW fan from the 60s' even though I drive a full size Chevy truck. No Car runs forever, (I know, figure of speech). At VW, Acura, BMW, and other dealerships, only some cars are "certified" and you will spend much more for that car. It seems to me that you were not qualified to evaluate the condition of a used car, a lot of people, men & women (and 18 year olds) are not. 1 or 2 hundred dollars spent on a pre buy inspection is money well spent. You did put 14,000 miles on it before it quit, that's a lot of driving with a bad transmission and plenty of time to get help elsewhere.
Posted by rnick821 on 2007-08-10:
Although VW at one time had pretty good quality cars, that's not necessarily still the case, and if I remember correctly, the 2001-2003 timeframe was especially bad. I drove my 1986 VW Golf Diesel over 250,000 miles with few to no problems...when I traded it in, it ran as strong as it did the day I bought it (used) with 86,000 miles on it. I really miss the car. I almost bought another VW a couple of years ago until I read about their recent reliability records....That changed my mind in a hurry.

Sorry about your situation. Some car dealers are just pains in the ***.
Posted by S. on 2007-08-10:
I hate to read of something like this. It's an expensive lesson. However, I have to agree with the other comments on this. Skye is right on point in that you should have had an independent mechanic check it out before you signed anything. I'm sure you'll do that the next time you buy a used car.
Posted by Aerocave on 2007-08-10:
The bottom line is this: You bought a used vehicle. You put 14000 miles on it. I'm sure you were offered an extended service plan at delivery and obviously chose not to add it. I certainly understand your frustration; I would be too. But to fault VW and the dealer...well, I just do not see just cause. You can do all the research you want and raise as much cain as possible, etc. etc etc. But I can tell you, the fact that you bought a 2002 VW and put 14000 miles on it along with the fact that you are the 2nd owner...well, it will probably get you a "VW Loyalty certificate" towards the purchase of a new VW at best.
Posted by lepearso on 2007-08-10:
The Jetta is made in Mexico and I have been reading since the early 1990's that VW has serious quality control problems at this manufacturing plant. If they can't get a handle on things, they need to shut it down and build their cars somewhere else. The Passat is made in Germany, and you hear far fewer complaints on that model!

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