Dublin VV Complaint - Sold My 18 Year Old A Bad Car
DUBLIN, CALIFORNIA -- Here is my story I hope it helps other's not get ripped off as my daughter did. She bought a 2002 VW Jetta with only 43000 miles on it BROKEN needs $5300 worth of work and the car is only worth Half of that Please read our story!
Hi My name is Tahnee, I bought a 2002 VW Jetta 1.8 liter Turbo in Dublin California about 1 year ago for my 18 year old daughter. The car only had 43,000 miles on it at time of purchase. When we bought the car we specially went to a VW dealer "thinking" they were all VW certified as they do sell VW's so if they sell used one's they know the car and would not the most about what condition it was in. Thinking the car had low mileage and was SAFE for our daughter to drive this was our choice. Well, the car was driving funny from the beginning but because I drive a V 8 GMC Yukon I thought it was because I was used to driving a car with a larger engine. I then drove the car after my daughter complained and we took it to Tracy VW. I tell them the car shifts weird, it seems to have low power and she is complaining the car was eating more fuel then normal. Well, they keep the car a few days. I then go to Tracy VW to pick this car up and am charged $500 PLUS for basically nothing. The man who checked me in was sitting right there. I stated that what are you charging me $500.00 for when you did not fix the car. He stated to me there is "absolutely NOTHING" wrong with this car!! His EXACT words!!! I asked him if they drove the car he stated yes they even drove the car on the freeway.
WELL....my daughter then feels safe (as the car was JUST at VW and they 'said" it checked out ok) she takes a trip to Disneyland and on the way home the car starts shifting weird. She calls me and we ended up having the car towed in to the same local VW dealership. They now say the transmission needs replacement and it is a $5300.00 job. I ask about the warranty as the car only has 57,000 miles on it. They say my warranty ended on 02.20.07 as the car first sold on 02-20-02. They then state if the car is certified then they will cover the transmission. I call Dublin VW where I bought this car and they state to me that it is not certified. I tell them I thought all their used VW at a VW dealership would be certified nope does not work that way. I feel EXTREMELY ripped off. My daughter is 18 starting college on Monday and trying to do what is right and making her small payments on her car. Now she is without a car because of this. This is her first car buying experience and she went with a VW thinking it was safe and would run forever. They call me and then offer me $7000.00 to trade the car in 1/2 of what she owes on the car. I told the salesman who's name by the way is AC that he must think we are stupid. We got a quote here in town for $3000.00 to replace the transmission and I then told AC why doesn't Dublin VW do what is right and repair it for the quote we got here in town as we would feel better knowing it was fixed at a VW dealership. He tells me he will talk to service and get back to me in which he never did. All he wanted to do was to get me to trade it in and (loose my butt on that) then when he found out we would not GIVE the car away he does not call back. I feel VW advertises a certain name and they should stand behind that name. If they know they have had problems with certain years then they should stand behind it and fix it. Well, I am going to be the largest thorn in their side and I am going to look up anything and everything about this year,make and transmission and I am going to complain to any and every agency I can about this year as well as Dublin VW. I have never in my life felt so ripped off. A transmission costing more then half of what the car is worth. Anyway, I would like to get together with you to put info together and get as many articles and people we can and fight against VW and this problem. If this has been an issue there should have been a recall. I am even more upset that we took it in and they told me they drove it and there was nothing wrong with it.
Oh yeah, I forgot, my ex husband then called Tracy today to talk with the guy he stated that we just had the car in and complained about it they will take no blame stating the transmission can break at a moments notice. This is a bunch of crap we JUST had the car in there and they did not take care of this problem from which I knew when leaving asking them how they could say as the car was driving funny then. Had they diagnosed it then, it May have been slight. Anyway... What do you think? Let's get these complaints compiled and let's do something about this. I have seen SOOOO many posts about this year the SAME problem..please anyone that had the same thing happen to them contact me...we MUST fight back or this will continue to happen to other people.