Northwest Airlines Complaint - Non-Maintenance Of Flight Schedules And Uncomprimising Attitude Towards Consumers
MEMPHIS, TENNESSEE -- Hello,
I am writing my experience with regards to travel plan with Northwest Airlines. I booked international travel from Memphis-Hyderabad via Northwest/KLM with a stopover at Amsterdam. The passengers were my wife and infant son aged 8 months. The actual travel date was 08/08/2007. The flight number is NW58. On that day when we reached the airport, we came to know that the flight has been delayed till 10:30 pm. The scheduled departure for the flight was 7:20 PM. As this would cause my wife to lose her connection flight from Amsterdam To Hyderabad, we rescheduled the booking to next day i.e. 08/09/2007. The flight on 08/08/2007 was subsequently canceled. When we reached the airport the following day, the flight(NW 58) was delayed again. We asked for alternatives and were told that we can either wait for the flight to take off at whatever time it takes off and lose the connecting flight in Amsterdam and be at the mercy of the agents at Amsterdam for our travel to Hyderabad or reschedule our travel plans. As my wife was traveling alone with an infant we decided to reschedule rather than be stuck at Amsterdam. When we contacted the airlines via telephone to rebook (that is the only option available it seems for international travel) we asked for a re-routing so that we can avoid this particular flight. We were told in very certain terms that if we forgo the bassinet seat request then only they would provide another routing. Also they told that this would be our final adjustment and they would not adjust again and we have to travel no matter what on a flight suggested by them. As my son is an infant we could not forgo the bassinet and we ended up with a reservation for 08/12/2007. As of now there is no information whether the Flight(NW 58) left on 08/09/2007.
My question is how can the airline screw up an international flight two days in a row? Also is it no obligatory on the airline to see if they can honor the passengers request instead of saying no in the first place itself. Needless to say this caused mighty upsets not only for my wife but also to family members awaiting my wife and sons arrival at Hyderabad. At this moment we are not confident if the flight scheduled for 08/12/2007 would take off.