U-Hall Complaint - 5-7 miles to the gallon*
N. MIAMI BEACH, FLORIDA -- Be aware trucks only get 5-7 miles to the gallon as quoted to me by the executive office when I questioned how I could have used $35 for 63 miles. I rented a 14' (only one available to move an upright piano and 2 small end table) at the N. Miami Beach depot, did 63 miles (question that 2) gas gage never worked properly and was checked out at 1/4 of a tank until we started to move than dropped to empty, drove a couple of blocks to a gas station and threw in $10 just to see how much it would register, never moved off the 1/4 on idle. Gage remained at 1/4 or was always a hair over on each fill up and while driving went to empty and at idle a hair under. Threw in another $10 after driving aprrox. 30 miles for the return trip approx. 33 miles according to the odometer, again the needle registered a hair over the 1/4. Upon returning the truck I explained to the check in person there was something wrong with the gas gage only to fall on deaf ears. The gage resisted a hair and I mean a hair under the 1/4 making it $20 a total of 63 miles (which I also questioned)as their estimate for millage was 50 miles from point A to point B and we drove a very direct route that I drive the exact route frequently and never was 60+ miles.
The check in person make it at 3/16 of a tank and they said I would have to pay $30 + their cost of gas if I didn't add the 1/16 to make it 1/4 of a tank. So now I drive it next door to the gas station and throw in another $5 needle never moves, throw in another $10 now it registers at a hair over 1/4 and they sign me out at 5/16 of a tank. Making it a total of $35 to do the 63 miles. Customer service are robots and are not interested in anything you say, I paid the bill and called the main office to complain the next day. Customer service person wasn't interested in anything I had to say, cut me off and said they had my complain already on file and someone would call me in 48 hours to resolve the discrepancy, Ha! 5 days later no one ever called! I call again giving the complaint # is was given and CS just wanted my information all over again, than said well if no one ever called you an you need to speak to corporate, gives me another # to call. I call and of course not the right department gives me another # to call and again not the right dept but transfers me to who knows were.
Finally I get someone who says they handle the complaints and she tells me there was nothing wrong with the gas gage that 5.48 miles to the gallon is right, their trucks only get 5-7 miles to the gallon. Renters Beware! there rates May be cheap by the day but it will cost you a lot more in millage and gas.