AT&T Informative - Lifeline Service - AT&T Lifeline Service
MERRIAM, KANSAS -- I live in a Sr.Citizen's Apt. Bldg. and a lot of the residents are getting higher bills for their phones due to lack of customer service info, which is next to impossible to get. S.B.C. had a Lifeline Program for low-income customers and AT&T seems to be dragging their feet in keeping it going. In May/07 I got an application to renew service as mine expired July 16. I sent a copy of my SS benefits as proof of income. Early June I got another appl. I tried calling the 800#. They had received my app. but the computer said it was incomplete. I asked what was incomplete and they said they didn't know. So I asked how I could find out and they said they didn't know. I played phone tag for a long period of time, got connected to a Tx. rep. and they said they didn't service Ks. Called my local billing office and they connected me back to Tx. Then calling the # they referred, someone told me there was no reps. in Ks. After this vicious circle and a terrific headache, I copied SS benefit statement, about 5 copies of Income Tax refunds (which was still WAY below poverty level in order to qualify) and sent all that plus the app. I mailed all that on June 21. Lo and Behold, late June I received a 3rd app. saying my service expired Aug. 21. I did not bother to even acknowledge that one. The consensus here is that AT&T is deliberately giving everyone the run-around hoping they will get discouraged and forget about it.
This is wrong and I would like to know if anyone else who is in this program is having the same problems.