Rooms Today Complaint - Poor Quality
MONTGOMERY COUNTY, PENNSYLVANIA -- I purchased furniture for our new home at Rooms Today. I was happy with the prices and felt it would be easy to purchase everything from one store. I loved my furniture salesman! He was kind and helpful and the ordering process went smoothly.
I was disappointed when the furniture arrived. The delievery men showed me many things that had broken before they even brought it into the hosue. The furniture is TERRIBLE! The company has been to my house for delivery 3 times and my bed is still not together.
The delivery men have dropped things and damaged things and the company does not respond to my problems. One chair we ordered came broken and they said they would bring a new one and replace it. The new chair came broken also! It has been a hassle to stay home and wait for the new furniture delivery when it only comes broken and can not be assembled.
The quality of the furniture is very low. One kitchen chair broke within 3 days of use. That is not NORMAL, as the lady that answered the phone indicated when I called to complain. The problems with the furniture are too numerous to mention! Broken mirrors, missing screws, dirt on the matress, etc!
If you are thinking about purchasing from Rooms Today think again! The good price will not make up for the NUMEROUS problems. God bless.