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Rooms Today Complaint - Poor Quality - Furniture Delivery and Quality!
Furniture Delivery and Quality! - Complaint
MONTGOMERY COUNTY, PENNSYLVANIA -- I purchased furniture for our new home at Rooms Today. I was happy with the prices and felt it would be easy to purchase everything from one store. I loved my furniture salesman! He was kind and helpful and the ordering process went smoothly.
I was disappointed when the furniture arrived. The delievery men showed me many things that had broken before they even brought it into the hosue. The furniture is TERRIBLE! The company has been to my house for delivery 3 times and my bed is still not together.
The delivery men have dropped things and damaged things and the company does not respond to my problems. One chair we ordered came broken and they said they would bring a new one and replace it. The new chair came broken also! It has been a hassle to stay home and wait for the new furniture delivery when it only comes broken and can not be assembled.
The quality of the furniture is very low. One kitchen chair broke within 3 days of use. That is not NORMAL, as the lady that answered the phone indicated when I called to complain. The problems with the furniture are too numerous to mention! Broken mirrors, missing screws, dirt on the matress, etc!
If you are thinking about purchasing from Rooms Today think again! The good price will not make up for the NUMEROUS problems. God bless.
I was disappointed when the furniture arrived. The delievery men showed me many things that had broken before they even brought it into the hosue. The furniture is TERRIBLE! The company has been to my house for delivery 3 times and my bed is still not together.
The delivery men have dropped things and damaged things and the company does not respond to my problems. One chair we ordered came broken and they said they would bring a new one and replace it. The new chair came broken also! It has been a hassle to stay home and wait for the new furniture delivery when it only comes broken and can not be assembled.
The quality of the furniture is very low. One kitchen chair broke within 3 days of use. That is not NORMAL, as the lady that answered the phone indicated when I called to complain. The problems with the furniture are too numerous to mention! Broken mirrors, missing screws, dirt on the matress, etc!
If you are thinking about purchasing from Rooms Today think again! The good price will not make up for the NUMEROUS problems. God bless.
Comments:
Posted by PassingBy on 2007-08-12:
Have you attempted to return the furniture for a refund?
Posted by Ruemiser on 2007-10-20:
I had a similar very bad experience with Rooms Today. My wife and I bought what appeared to be the top of the line Heritage edition Bedroom Furniture. We liked our salesman. We made the deal, then was told we had to wait a week for the furniture because it had to be delivered from Virginia. The night before the arrival of the furniture, we were told the headboard and one of the nightstands were damaged when it was received at the warehouse. The following day, they delivered the remaining pieces. The movers hit my ceiling damaging a corner of the furniture and hit my walls on the way up the floor resulting in an insurance claim. When I inspected the furniture I found many disturbing issues. Hot glue sloppy prepared on the underside of the drawers. Screws that had been to tightly screwed in resulting in protruding marks on the outside of the drawers. Dings and dents on every piece of furniture. Cracked bottms on the drawers. I later found out that the furniture is for the most part shipped in as kits to their Virgina Warehouse, and they put it together there. This is where most of the damage occurs. Now I am waiting for their repair person who I am told can fix all blemishes as if they never happened but I don't know if I believe them. I also waited an entire day for my new nightstand to be re-delivered then called because it never came. When I called the office, no one could tell me where it is. The manager is clueless. I've threatened to cancel this entire order and return it. Now they want to give me 100.00. This place sucks. I will never buy anything there again.
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