Kaiser Foundation Informative - The Kaiser WAY of doing Business
SANTA CLARA, CALIFORNIA -- My Mother has Kaiser...always has. She pays for her benefits quarterly, and always on time. She under went bi-lateral knee replacement at the old Santa Clara Facility. Her Orthopedic Surgeon was great. While in the hospital (Kaiser Santa Clara) she was subject to the usually poor "in hospital" care that we all have heard about. She was transferred on a holiday to the SNF (Skilled Nursing Facility) without her medications or CPM devices. On her second day at the SNF, a "Patient Care Nurse" (that's DISCHARGE NURSE") told her that her rehab was not progressing. The nurse then later ignored the Durable Power for Health care and violated her privacy (Sections 160 and 164, SS A,E according to the OCR). In a conversation with the son (DPH), the nurse blurted out that the patient didn't even deserve to have Kaiser benefits, because she only had them because of a retirement package! The nurse then made 2 harassing phone calls to family C.P.C. 653M (a crime, misdemeanor) which the family recorded and played back to the Santa Clara County Sheriff. Upon filing a complaint with Kaiser's "Patient Relations" a series of letters discounted the ordeal and claimed it never happened. In some letters, the issue was never even addressed, it was as if they were having a monologue. Kaiser NEVER even asked for any clarification, to listen to the tape...NOTHING!! It was reported to the OCR, Office of Civil Rights, and a year later....nothing has happened.
Recently, My mother went into Kaiser because her foot was red and swollen...they took an MRI, and prescribed 2 courses of antibiotics...without taking a culture. 25 days later still painful and swollen, I insisted on a referral to Podiatry, they took a X-ray....BROKEN FOOT! The moral of the story: Don't bother complaining...Kaiser will brush it under the rug....then discriminate against you....in a very business-like manner giving the appearance that they are doing everything they can. This "Patient Relations" is a nothing but a drop bucket for complaints....that go no-where. KAISER FOUNDATION is a business. While other hospitals are going under and struggling with budgets...they built a $700 MILLION PLUS new hospital in Santa Clara Ca. You figure it out. I can't get my mother to leave Kaiser, though she knows it's not all she thought it was. She knows Kaiser isn't the best, she CAN afford better....I guess she's used to Kaiser's abuse and sometimes does not seek treatment, because she says;"Kaiser is trying to kill off old people". NOW THAT"S NUTS....In my opinion Kaiser isn't trying to kill off old people....Kaiser is running a hospital as a business....as cheaply as possible....and if people die...so what!.
The day they opened the new hospital, they had all the Kaiser big wigs there for a walk through....these are some of the most repugnant individuals I have ever seen....all patting themselves on the back about what a great hospital they have....I wonder how many people they have MIS-Treated to build that thing! It was the 2nd largest construction project in California!!! The stories people tell about Kaiser...I'd have to say they are ALL true. Kaiser is in it for the money....nothing else! Even Kaiser employees say it's LOUSY care!!!Too Much!