Sprint PCS Informative - Yet another Sprint issue
PHOENIX, ARIZONA -- I have been a Sprint PCS customer for over 5 years. I have finally had it. In the past, they have made grave errors in billing, (for instance: creating a second account where the payments would post but no service was going so it would look like I was late on my bill.) If I were to list all of the negative about the accounts I would crash this server. However, recent events have made me consider legal action. Recently, my fiance (a black man) went into a Sprint store for a replacement phone (a plan we have paid for monthly and needed to use because of Sprint's unreliable phones) and was told that he would have to go to another store since there was no technician to help him there. Mind you- this was actually the 2nd store we had been to because the first one told us the same thing and directed us to this second location. On the way to this second store, he had experienced a problem with his car. Not an issue normally- he could just call someone to help him on his cell phone. But since Sprint wanted to play games with the "service" they were supposed to be providing- he had no cell phone. To futher the issue, he is an amputee who has recently had a surgury so he is using a wheelchair to get around. When he finally made it to the store and got this news, he wasn't happy. His focus, however, was to call someone to come and help him with his car. He asked if he could use a phone and was told "no". MY CELL PHONE COMPANY WOULDN'T LET HIM USE THE PHONE. A PHONE WE WOULD HAVE HAD IF THEY HADN'T F'D UP IN THE FIRST PLACE!!! Then, under her breath, the woman with the title "manager" on her nametag uttered "n*gger". This happened on July 13th in Phoenix, AZ. The temperature was approx 120. He was forced to wheel across the street to a gym to use the phone.
What is ironic about this new low to Sprint service is that I had already contacted the better business bureau about yet another billing error that was their fault. They were USELESS and then told me they would follow up on this latest complaint and get back to me. Of course, that never happened. As usual. The name of the person I spoke to (in regards to the better business bureau complaint) was William Shipmon. His phone number is 866-398-4606. Now, anytime I would call, he would mysteriously be "busy". However, if I said I would wait for someone else in his department I would shockingly get to speak to him.
I told him that at this point I just wanted my service turned off- without fee. Of course he refused (another stellar Sprint employee). When I asked to speak with his supervisor, I was told "he speaks for the president of Sprint PCS".
My new mission is to spread the word. I will make this the longest, most time consuming battle of all time. I encourage ANY OF YOU to call him directly and often. And please, tell him I sent you. I am trying to earn my "golden ticket"- you know. The letter Sprint sends to it's customers who "complain to much".
Thanks for your time!!