AT&T Mobility Complaint - Messed With The Wrong Guy
I'm a businessman and I travel all over the world. Furthermore, I'm from the greatest city in the world (New York.) and I expect excellence. Anyone who does not give me excellence gets kicked to the curb. The most common phrase I use when dealing with customer service representatives is,"I'm talking to your supervisor. Thanks for transferring me." I have no patience, I have no tolerance for these uneducated bootlickers who are supposed to solve my problems. I tell these monkeys that this is for a business and it means nothing at all to them. If I'm having problems with my Blackberry which I need to get my e-mails INSTANTLY! You do not spend an hour on the phone with me and then tell me I need to speak with my IT department because you've "exhausted troubleshooting." Thats not gonna fly, my friend. I do everything I can to get people like that fired and standing in the unemployment line. I have more money than you. I have more education than you and you better know your place. I will say without shame that I've made customer service reps cry. I don't care. I'm better than they are and they ought to know that their job is to solve my problem to my satisfaction no matter what.
I spend a lot of money and until I get competent service, "I wanna speak to your supervisor."