Best Western Hotels International, Inc. Complaint - Poor Treatment by Mangement
MOBERLY, MISSISSIPPI -- I have family that lives in Higbee Missouri and for several years a large group of my family goes down and gets rooms @ Best Western in Moberly Missouri. This is an annual trip we make on our way down to Lake of the Ozarks for our vacation. On July 27th 2007 we planned our stay and as always allowed the kids to swim in the pool while we visited and monitored them from the patio area. We were well aware the pool closed at 10:00pm and had no problems having our kids get out so the manager could lock the gates, again a regular routine for us for many years. In the past stays we have always remained sitting at the tables in the patio area and continued our visit. NOT THIS YEAR, the night manager told us we all had to go to our rooms, she was unprofessional and down right rude. We decided to go sit by our vehicles and continue our visit as we did not want to try and pile into one small room, thought it could be disturbing to other customers in rooms surrounding ours. Well she came by with the security officer and told us we HAD TO GO TO OUR ROOMS. Now while we were out by our vehicles I notice other customers carrying their lawn chairs and heading behind a garage that was sitting in the field. I spoke to them and they too said they were being sent to their rooms and thought it was crazy the way they were being treated. I have never stayed at a hotel were I had been treated like such a criminal or a prisoner at a lock down. I am going to recommend my family stay next door at the HOLIDAY INN EXPRESS from this day forward. I will no longer recommend this place to any of my family or friend who also like to go to visit my brother in Missouri. I hope they realize the impact of customers they probably lost that night from poor management treatment.
We have a large family event (wedding)coming up in June of 2008 down in Missouri and I will start telling people now to go to Holiday Inn and avoid the Best Western.