Lighting Universe Complaint - Overpriced and Rude
A few months ago I began searching online for an indoor ceiling fan. I found the perfect fan, the 52-SP-MO-19 Roswell by Savoy House, at LightingUniverse.com for $283.05. (This review in no way reflects on the quality of the Savoy House product which is superb). I ordered the fan, not realizing it did not come as shown in the picture (after receiving the fan motor only, I read the webpage more throughly to discover the other parts came separately.) When I went to order the remaining parts I was shocked by the exorbitant prices! The 52-FB4-MA fan blades (5 required) were offered at $45.09 A PIECE! The fitter for the lighting kit was $32 and the glass diffusers (4 required) were $32 A PIECE as well! Add to that the 12" downrod and I was looking at a total of $696.50 for a ceiling fan! On top of it all, different pages on the Lighting Universe site reflected different prices for the above items ($34.04 for a fan blade on one page, then $45.09 for the same blade on another, etc.) as well as the shipping for each item being advertised as free until you began to check out and discovered the free shipping only applied to orders over $49. (The site does advertise the shipping as free over $49 in the top right hand corner of each page yet just says "free" next to the description of the product). I called the customer service line to return my fan motor and was given the run around. In exasperation I asked the associate if he would pay $45 for a single fan blade to which he replied that the products were reasonably priced. There was so much hassle involved in returning the motor (plus numerous fees) that I just ordered the rest of the parts from LightingDirect.com. The motor would have been priced exactly the same but the fan blades were $29.60 for a SET of 5, $14.80 for the fitter, $12.95 for the downrod, and $8.99 for each diffuser ($35.66 for 4) coming to a total of $376.36 for all plus free shipping! A savings of $320.14! (You can save even more by ordering the various parts at different websites). Lighting Universe may advertise its willingness to match competitors' prices but who wants to bother with the trouble when you can get it all significantly cheaper from the get-go at another site?
I advise anyone looking for lighting or fan products to AVOID Lighting Universe like the plague for the sake of both your pocketbook and your sanity.
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