Northwest Airlines Informative - Cancelled flights by Northwest - July 2007
DETROIT, MICHIGAN -- Northwest's handling of recent flight cancellations leaves a lot to be desired. They cancelled two flights on us from Detroit which caused us to miss our cruise for our honeymooon. They only thing they offered for the cancelled flights was $10 food voucher, $25 off future travel and 1000 bonus miles.
This company can care less what they are doing to their customers. For their executives to give themselves bonuses out of bankruptcy is absolutly ridiculous (causing employees to take these actions) shows they do not care about their employees or customers.
We wrote the company an email and still have not heard a response back from them yet.
Then a week later we see Andrea Fisher Newman on the news stating they are doing everything they can for the inconvience they have caused their customers...........they didn't do anything special for us.........Thanks Northwest for causing us to miss our honeymoon and potential lose $2500.00. We have to write cruise line to have a review to see if we will get credit.
Even though this is the major airline in Detroit, I will not fly with this company again. Them not resolving the issues with their workers and letting this continue is absurd.
Don't travel with Northwest Airlines at the end of the month if you have somewhere to be and have to get there on time.
Ms C.K. Clark