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Telecom USA a Verizon Company Complaint - Being Overcharged for Collect Calls
Complaint
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
My daughter and her husband we moving back from FT.Lewis Washington and Stopped in Ogden Utah to fill up the gas. They had just recieved a new bank card and was having trouble getting to their funds therefore being stuck with no access to their money and having only a little cash with them they called me collect to wire them some money to get the rest of the way home. the first call was 16 minutes and it cost 34.95 which ends up being 2.19 per minute the second call was to confirm that I had wired them money western union and give them the confirmation number and amount, was 7 minutes and cost 24.60 a rate of 3.51/min. This is highway robbery in any book. I think the goverment shoud regulate the charges that they can apply. its a shame that you can wire money for 20.00 but you can't talk on the phone collect without being put in the poor house.
Please contact me if you need more details regarding this incident.
My daughter and her husband we moving back from FT.Lewis Washington and Stopped in Ogden Utah to fill up the gas. They had just recieved a new bank card and was having trouble getting to their funds therefore being stuck with no access to their money and having only a little cash with them they called me collect to wire them some money to get the rest of the way home. the first call was 16 minutes and it cost 34.95 which ends up being 2.19 per minute the second call was to confirm that I had wired them money western union and give them the confirmation number and amount, was 7 minutes and cost 24.60 a rate of 3.51/min. This is highway robbery in any book. I think the goverment shoud regulate the charges that they can apply. its a shame that you can wire money for 20.00 but you can't talk on the phone collect without being put in the poor house.
Please contact me if you need more details regarding this incident.
Comments:
Posted by jktshff1 on 2007-08-13:
Better than the first post. I'd still get on the kids.
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