Healthplan Services, Inc. Informative - Horrible Service
I have been in a billing dispute for years with this company because each month they would add more and more to my bill insisting it was past due. They recently adjusted my bill, saying that I did not owe thousands of dollars, it was actually only $500. Had I not persisted, they would have gotten much much more from me over the years. Their account resolution specialist sent me an e-mail in June instructing me to pay my usual premium until they had things sorted out, then in July my local rep told me to pay the additional $500 and at almost the same time, they decided to cancel my company's group plan for non-payment without notifying me. They are not demanding $411 more and want me to pay Sept. 1st bill now on August 13th. They are non-responsive to any questions I have, and won't tell me where or how they came up with this new amount of $411 they claim is past due. I have been advised to file complaints and take legal action for damages resulting in my staff and myself being left with no insurance etc. The company has not expressed any interest in helping me resolve this, only in accepting my payments. When I finally got someone to e-mail me a spreadsheet months ago of my payment history from a supervisor, it was actually hand written in pencil on an excel spreadsheet. I have never experienced any problems like this before with any health insurance company. If anyone has similar issues with this company please let me know.
I am gathering information right now to file complaints etc. I feel like I have been harassed by them for years and they have made me look like I don't pay my bills by sending past due notices to my staff. I followed all requests and then they suddenly just canceled my insurance without notification.