Simon Malls Complaint - Don't purchase Simon Mall Debit/Gift Cards
JACKSONVILLE, FLORIDA -- In June, 2006 I was given two $500 gift cards from Simon Malls and Visa. Used one and kept the other for a trip I was taking in August, 2007. Tried to use the card in June and found it had been canceled and reported lost. I had the card in my hand so I called the customer service number which is answered in INDIA. I was told a Stephen Jones had called, reported the card lost and requested a replacement. They suggested I call this Stephen Jones to handle the dispute. Yeah, right! In a month and 1/2 I have called India five times, rehashed the event, spent endless hours on hold while the 'correct' department is consulted. The clerks are very polite and very ineffective. I have faxed copies of the card to them twice. I was just told I am supposed to receive my replacement within 14 days, but after my trip. From the information I have been reading and seeing on TV, the replacement is doubtful. We haven't even discussed the many fees Simon Malls and Visa charges each month you don't use the card.
Don't put the people you care enough to give a gift through this frustration. Stay away from Simon Malls and Visa debit/gift cards. They are a license for these companies to lawfully steal.