TAMPA, FLORIDA -- 8-13-07 arrived for my 2pm appointment for front brake pads. I walked over to a nearby store because the service writer said it would be at least an hour. I returned and saw my van on the racj but it sat there for an hour with no one working on it. I finally asked someone about it and they said they tried to call me at home. "Why I asked?" "Because you are a drop off, see right here!" I didn't tell them I was a drop off! Then they wanted to charge me $60 extra for services I didn't need or request without showing me the written estimate. I was livid! I finally got out of there at 6:15 pm for what should have taken an hour. No apology - nothing. I'll never go to another Firestone facility. While I was there they pissed off another customer for service delays too. Don't these guys get the picture? The advertise "the experience you want" but don't deliver.
I will tell everyone I see not to go to the Firestone store on Citrus Park Drive in Tampa, Florida!