Nickelodeon Hotel by Holiday Inn Complaint - Hotel Rates and "fees"?
LAKE BUENA VISTA, FLORIDA -- We normally stay at the Nick hotel with the family. In the past we never been charged for a new fee that they are having now. Recently, we made a recervation and the lady in guest services notified me that a new fee will be charged into my special rate of $129.00. I asked her why, and she respond to me that a new fee of $20.00 p/n has to be charged becaused it was part of the ammenities of the hotel and facilities. These are:
1. Tansportation to Disney, ( We do not need it, we have our own car)
2. Local phone, ( We do not need it, we have cell phones, we are from Florida)
3. Pool facility ( I do not hava a pool in my car, but this is part of the hotel)
The lady told me that if we do not want to pay the $20.00 per day we can not used the pool at all.
We have been in hotels in the past, including this one, and we never hear something like this or pay this silly fee.
We can not believe that we have to pay $129.00 p/n, and 20.00 for using the pool and the ammenities when we have to spent more than than in the hotel with the children.
We are not happy about this, and we want them to know what they are doing is wrong. I woulk like other people to put a complaint about this because is not proper for the families who wants to stay there and pay a penalty of $20.00 to use the pool and for services that they might not need.