Alltel Complaint - Poor Customer Service
AVON LAKE, OHIO -- I have been an Alltel (formerly GTE Wireless) customer since 1996. Recently, I attempted to "change" my plan....I phoned the customer care center and explained what services I required. I really wanted the same amount of minutes that I had and just wanted to get free long distance/roaming. Well, I ended up with my minutes reduced from 600 to 200, I did get the "free" long distance/roaming, but ended up with charges up the wazoo due to running over on the "anytime" minutes. It took 4 1/2 weeks to get my bill re-calculated and in the process I have received 2 calls at work and a nasty-gram at home from Alltel's collection department. The customer service people have been rude and uncooperative in resolution. Why would I have increased the "services" $20.00 per month and quadruple my bill???? Where is the logic?