Dell Computer Corporation Informative - Don't Give Up - Dell Financial Services
If you have had trouble with Dell Financial Services, DO NOT give in to them and their bulliness. Our small company purchased two computers on the 60 day agreement. Both were paid in 70 days with late fees and interest. Should be end of story right? Wrong...they continued to send billing statements stating no payment due. They decided to start calling 3 years after the first statement and tell us that we owed $700+ on each account. I battled with the Service Reps and stated that they were charging me for having an open account that I did not owe them for product. They stated that because we did not "CLOSE" the account after I paid it off, that it remained open and we continued to get charged.
My Advice... DO NOT pay them for anything other than the product. They will threaten that they will report it on your credit and that it will negatively affect you. Don't fall for that. Pay what you owe on the product and close the account. Write a letter stating that you are upset with the way they handle their financial services and you will be happy to spread the word on them. I know some of you are probably frustrated, but take the time to write one last letter and move on. They like to play hard ball.
This morning I called and let them know I would be mailing them a check for $50.67 which paid for 36 months of postage and $1.00 per month to send an invoice. I wrote a letter which included copies of blogs from the internet on their company and sent it to the Financial Services area as well as the VP of Marketing and the VP of Consumer Services.
Feel Free to email me if you need help composing the letter.