Dell, Earthlink, BillMeLater Complaint - Complaint against Earthlink and BillMeLater
HOUSTON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I received a bill from a company called BillMeLater for $21.95. It was for Earthlink Internet service. I've never had an Earthlink account. In fact for the past 2 years I've had AT &T/Yahoo DSL. I called BillMeLater and they my Earthlink account was setup when I bought a new laptop from Dell in Jan. '07. I called Earthlink who said that I was given a free 6 month subscription to Earthlink when I registered my new laptop computer. They said that now that the six months was up they were billing me for the service via BillMeLater. I disputed the charge and Earthlink, after trying to get me to stay in the service, finally agreed to refund that charge from BillMeLater and they gave me confirmation number to that effect. I really resent a third party such and Earthlink and BillMeLater having my personal information and starting up accounts without my authorization just because I registered my new laptop with Dell. I also made a complaint with the Dell customer service department. Dell denied automatically setting up my Earthlink account and they said Earthlink did not even come on that new laptop.
As a resolution, I would like the following:
I want this investigated. I believe Earthlink and BillMeLater are in some kind of scam operation. If I HAD set up an Earthlink account...why didn't Earthlink bill me? I never even heard of BillMeLater. I feel that it is just another scam. We protect our credit cards and try to stay safe but these companies even find ways to bill us without a credit card. Earthlink was prompt to take care of the matter after I became very angry on the phone with them. BillMeLater acted like I was responsible for the fee no matter what Earthlink said. It's all just a scam and needs to be investigated. I have account numbers and furhter informaiton if needed by you.
Please contact me if you need more details regarding this incident.