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Dell, Earthlink, BillMeLater Complaint - Complaint against Earthlink and BillMeLater
Complaint
HOUSTON, TEXAS -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I received a bill from a company called BillMeLater for $21.95. It was for Earthlink Internet service. I've never had an Earthlink account. In fact for the past 2 years I've had AT &T/Yahoo DSL. I called BillMeLater and they my Earthlink account was setup when I bought a new laptop from Dell in Jan. '07. I called Earthlink who said that I was given a free 6 month subscription to Earthlink when I registered my new laptop computer. They said that now that the six months was up they were billing me for the service via BillMeLater. I disputed the charge and Earthlink, after trying to get me to stay in the service, finally agreed to refund that charge from BillMeLater and they gave me confirmation number to that effect. I really resent a third party such and Earthlink and BillMeLater having my personal information and starting up accounts without my authorization just because I registered my new laptop with Dell. I also made a complaint with the Dell customer service department. Dell denied automatically setting up my Earthlink account and they said Earthlink did not even come on that new laptop.
As a resolution, I would like the following:
I want this investigated. I believe Earthlink and BillMeLater are in some kind of scam operation. If I HAD set up an Earthlink account...why didn't Earthlink bill me? I never even heard of BillMeLater. I feel that it is just another scam. We protect our credit cards and try to stay safe but these companies even find ways to bill us without a credit card. Earthlink was prompt to take care of the matter after I became very angry on the phone with them. BillMeLater acted like I was responsible for the fee no matter what Earthlink said. It's all just a scam and needs to be investigated. I have account numbers and furhter informaiton if needed by you.
Please contact me if you need more details regarding this incident.
I received a bill from a company called BillMeLater for $21.95. It was for Earthlink Internet service. I've never had an Earthlink account. In fact for the past 2 years I've had AT &T/Yahoo DSL. I called BillMeLater and they my Earthlink account was setup when I bought a new laptop from Dell in Jan. '07. I called Earthlink who said that I was given a free 6 month subscription to Earthlink when I registered my new laptop computer. They said that now that the six months was up they were billing me for the service via BillMeLater. I disputed the charge and Earthlink, after trying to get me to stay in the service, finally agreed to refund that charge from BillMeLater and they gave me confirmation number to that effect. I really resent a third party such and Earthlink and BillMeLater having my personal information and starting up accounts without my authorization just because I registered my new laptop with Dell. I also made a complaint with the Dell customer service department. Dell denied automatically setting up my Earthlink account and they said Earthlink did not even come on that new laptop.
As a resolution, I would like the following:
I want this investigated. I believe Earthlink and BillMeLater are in some kind of scam operation. If I HAD set up an Earthlink account...why didn't Earthlink bill me? I never even heard of BillMeLater. I feel that it is just another scam. We protect our credit cards and try to stay safe but these companies even find ways to bill us without a credit card. Earthlink was prompt to take care of the matter after I became very angry on the phone with them. BillMeLater acted like I was responsible for the fee no matter what Earthlink said. It's all just a scam and needs to be investigated. I have account numbers and furhter informaiton if needed by you.
Please contact me if you need more details regarding this incident.
Comments:
Posted by abobo on 2007-08-14:
Ask them to produce written documentation that you signed up for Earthlink, if they fail to provide it in a timely manner report them to the fraud department of your credit card company.
Posted by skrewdnomoore on 2007-08-15:
why not bud?
Posted by skrewdnomoore on 2007-08-15:
I like the breakfast burrito at Burger King. To recieve a free one click my name, click trust, then click trust skrewdknowmoore. After completing a short survey your tasty Burger King breakfast burrito will be delivered right to your door.
disclaimer: nothing in life and especially this country is free, hell freedom isnt free. Do not expect a free burrito. Do not pass go do not collect $200. Side effects may include nausea, hiv, aids, herpes or syphlis. Do not click trust if you are blind, dead, mean, or pregnant. If the trust button does not work, please contact an IT professional or try again. Sorry no COD's.
disclaimer: nothing in life and especially this country is free, hell freedom isnt free. Do not expect a free burrito. Do not pass go do not collect $200. Side effects may include nausea, hiv, aids, herpes or syphlis. Do not click trust if you are blind, dead, mean, or pregnant. If the trust button does not work, please contact an IT professional or try again. Sorry no COD's.
Posted by mOnIcA83 on 2007-09-24:
That's not true. Dell is partnered with earthlink and AOL. When you buy your computer, Dell will give you the option to have 6 mos free dial-up service with either with AOL or earthlink. It's just that sometimes (or oftentimes) customers are not informed of this. On the seventh month, thats when you get billed. If your creditcard info is not available, earthlink will be charging the bill to a third party (bill-me-later) who will in turn charge you a month after.With interest.
Anyway, earthlink will refund/reverse the charge if found out you haven't used it- no problem with that. Earthlink is a good company.
Guess whose the culprit?
Anyway, earthlink will refund/reverse the charge if found out you haven't used it- no problem with that. Earthlink is a good company.
Guess whose the culprit?
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