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The Air Climber Complaint - Can't get a refund - Exercise equipment

Review by bette77 on 2007-08-14
WALLINGFORD, CONNECTICUT -- I am complaining about The Air Climber. I sent this machine back before the 60 day guarantee was over, and I cannot get anyone to help me. They do not have any customer care that is toll free. I tried to call and was put on hold forever, on my cell phone too I called the company, (the number where you order it) and they cannot help me either. This company takes your money, and you pay $24.95 for s&h, then you have to pay that amount again to ship it back, and I am STILL waiting for a refund.

Very bad business. I have been waiting for over 60 days now and nothing.

What to do?
Comments:1 Replies - Latest reply on 2007-08-14
Posted by Anonymous on 2007-08-14:
This might help, they hide themselves very good. Which tells you they are scared to death of their customers.

Keith Mirchandani President and Chief Executive Officer

(973) 287-5172
(973) 287-5100
infotp@tristarproductsinc.com
KMirchandani@tristarproductsinc.com
Tristar Products Inc.
P.O. Box 3007, Wallingford, CT 06492

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