Quality Cables USA, Inc Complaint - No Support - USB Hard Drive

Review by krishel on 2002-10-27
CLEARWATER, FLORIDA -- . I run a computer repair business here in Garden City, KS and I am working on a customers computer. She has had the computer operating system upgraded to Windows 2000 and the USB drive that she purchased from this company will not work with the drivers they supplied on the CD.

In fact I attempted to load the drivers on my customer’s second PC which is also running Windows 2000 with no luck. I have attempted to find drivers at www.USBGear.com which is the web site for Quality Cables. On this site there is link for drivers. If you click on this link a page comes up and gives you a list of drivers for all kinds of products but tells you that drivers are not needed for their USB hard drives if the operating system is Windows 2000 or Windows Millennium.

As far as identifying my customer, that is privileged information. As far as identifying the product, there is NOTHING on the drive except for a sticker identifying the USBGear web site.

This company is selling the product to the public and therefore should provide support for the product regardless of who is asking for the support. It doesn’t matter if I am working on a system for a customer, if I purchased the item second hand, or if I am the original buyer. Quality Cables sold this hard drive and therefore is responsible for the support of this item. I defy you to find another company which refuses to provide necessary drivers for their products. Even companies that have gone out of business still have drivers at various web sites for their products.

For Quality Cables to infer that I might be involved in something illegal is completely out of line. The fact that they will not provide support unless an invoice or name of the original purchaser is provided is ridiculous, and the fact that they refuse to put identifying labels or serial numbers on their products make me question the quality of the products they are selling. Perhaps they are buying “gray box” parts, or factory seconds and installing them in unmarked enclosures and passing them off for new first hand products. The fact that they refuse to provide support for a product that they claim works with no drivers yet will not work on 2 computers running the identical operating systems is questionable business practice.

As for the next argument that has not come up yet, That the USB ports or drivers might not be installed properly, I have installed a Maxtor USB hard drive on both computers and did not need drivers for it. I have also installed a USB keyboard, USB P-touch Label-maker, and a USB Compaq Ipaq on both of these computers with no problems at all. The only thing that will not work or even be recognized is this “NO NAME” USB hard drive that Quality Cable is selling.

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