Vanderbilt Mortgage Company Complaint - Vanderbilt doesn't make any sense???
I have been dealing with Vanderbilt mortgage company ever since they were bought out from my old company. My old company would send me a monthly statement. In the 4 years with Vanderbilt, never once have they sent me a statement. The only way I know what my balance is, is if I call and talk to one of their employees They will tell me my balance, but how do I know it's accurate? I want something on paper. Something doesn't seem right to me. They act like it's normal to not give a receipt when payment is made. I look at that monthly statement as a receipt, since it shows my last payment on it. Or even a monthly due bill with an updated balance would help. But they don't send that either. I get nothing.
Seriously, if I needed to show proof to anyone that I had an account with Vanderbilt, I wouldn't even have it on hand.
I hate that my old company sold to them. I never made an agreement with Vanderbilt, my agreement was with my old company. I never would've made an agreement with this Vanderbilt place. I liked the old company's policy's. The finance rates, late fee's and regular monthly statements. With Vanderbilt, I have no idea what fee's are being added in, because I have no paper trail. I'm just trusting some operator on the phone. Is this legal for them to deny me a monthly statement? Or do I need to just keep trusting what an operator tells me?
Right now, I make most of my payments via western union. I don't trust them with my debit card number. I can save my Western Union receipts, but it doesn't tell me much.