Kia Motors Complaint - Customer ripoff - useless warranty
BIRMINGHAM, ALABAMA -- I bought a 2005 Kia Sedona specifically for the warranty. At 96,000 miles I carried it to the Kia dealership, where they promptly told me how important it was for me to have 2100.00 dollars in maint. work done. At this point the van was running great, with the exception of a hum in the rear axle that was repaired. ( wheel cylinder bad, 489.00 not covered by warranty).
I agreed to let them do the work, which included replacing every belt, detailed tune-up, etc. 80 days later, the motor blew up on the interstate and I was told the tension arm bolt, which holds pressure on the serpentine belt, broke, falling into the motor. At this point, I am thinking its a warranty issue. However I was told I was 314 miles over the warranty issue, and even though no one had touched this motor other than Kia, it would cost me roughly 3900.00 to fix it.
After carrying it to another repair technician, I was told the bolt had not been tightened properly and it had indeed bent some valves in the motor.
So currently, I have a 2005 Sedona, that has been to the Kia dealership twice, that cost 21000.00 new and is for sale in my front yard for 1000.00.
I have told EVERYONE that will listen how terrible Kia service is, the van is great, but the service personnel is anything but great. Their warranty is garbage, Kia does not stand behind it, and when you try to contact their corporate offices, they refer you to everyone but the janitor.
Never again will I even look at a Kia, much less purchase one, and will tell everyone I know how sorry their service is.
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