American Home Furniture Informative - Money Loss
FORT WAYNE, INDIANA -- I purchased 2 Bist chairs, 1 Lane recliner early June. Recliner not what I ordered, misshapen to my body causing back pain, 15" across the seat, chairs damaged, sharp object tearing at fabric of one chair,wood wrong color, wood blemished. Upholstery trim not even. I called (and visited) store day after delivery for refund. My salesperson said she couldn't do anything until a particular day (which turned out to be after the 3 day period for refunds). I've been calling my salesperson every day, asking for a refund and she's been putting me off for the 3days return period that I found out from another furniture store (when you special order furniture you have 3 days to return). I had no idea they were an outlet store. I've lost huge bucks and am stuck with junk furniture and I strongly advise others not to use this store for any of their furniture purchases. These are simply the facts to date.
I imagine they will finally return my calls tomorrow when I will be told I can't return the furniture.