Nextel Complaint - Customer Service
I have never in my life dealt with such an idiotic mentality as many of the Nextel customer service rep's. In all fairness, in my many dealings with them, some of their employees are very good & trying very hard to help. Their abilities are limited usually because they aren't authorized to make things right.... and when you end up speaking to the authorized person and/or the Supervisor, the service and attitude quickly deteriorates. Quite honestly, I think it must be a mentality or culture that is ingrained within the company because there can't possibly be this many morons working at the same place.
Has anyone had any luck pursuing their problems with Nextel. Maybe the 'Better Business Bureau'...?