AirTran Airways Complaint - Profit above all else
SEATTLE, WASHINGTON -- I flew AirTran from Seattle to Rochester, NY. I purchased two seats, a window and an aisle, one for myself and one for my minor son who lives with his mother. My son was unable to make the flight because he lost his picture ID.
I informed the ticket agent of this and that I would be using both seats for which I had a credit card receipt in hand. No problem. Upon boarding the plane, my son's seat had already been resold (according to the passenger who was sitting in it with a ticket.)
While I was one of the first to board the plane when my "zone" was called, this passenger had been pre-boarded. I was told to sort it out in Atlanta.
While these were non-refundable tickets, the seat had been paid for by me and I was there. Rode 5 hours in the center seat to Atlanta.
In Atlanta, never mind the late arrival and gate change, I was held back and placed in business class to Rochester because of the "mistake." Then I was uprooted from business class (because the no-show arrived late, a service not offered to coach,) and placed in a center seat again for the trip to Rochester.
Upon late arrival in Rochester, my bag was lost. I was offered the option of having it shipped or picking it up the next day. As my destination was 75 miles from Rochester and it was a three day trip I forked out the money for a hotel.
Arrived at the airport the next day where a passenger from the flight told me where my bag was. Found the spine of the suitcase poking out of it. Was given a $50 voucher for future travel, the best they could do.
Went upstairs to the ticketing agent to make clear that I wanted both seats I paid for on the return flight. After looking at her screen for a minute she informed me that she needed to talk to her manager.
She returned to offer me a refund for my sons flight, in the form of a voucher, (the best they could do,) because they had already re-sold the seat. I told no-one that my son might not make the return flight.
She also offered me an assigned seat, an aisle, in the emergency exit, 22C, for both return flights. On the Baltimore to Seattle leg of the trip, 22C, had a passenger in it with a ticket and it was not an emergency row.
The attendants bribed him to move to the center seat, next to me, for the five hour flight, making me look like a jerk for standing up for myself.
Stay away from this airline unless you are flying the Eastern seaboard to major destinations with no transfers.
All attempts at getting a refund, (as I will not fly this airline from the west coast again regardless of my plethora of "vouchers",) have been pointless.