Ashley Furniture Informative - Know Before You Buy - Company Policy
TEXAS -- Read before you sign. Every company has the fine print. You sign saying that you accept their company policy. READ IT if you don't agree don't buy, simple. If a salesperson tells you something but it doesn't match up on the paperwork ask them to put it in writing on your ticket. Cover all your bases. Just like buying a house, car, or signing any contract READ IT.
Ashley's has the fine print, same as any store, it covers their company policy. (it is also posted in the store) They have you sign off saying that you accept all their rules. One is that if the furniture is damaged they will repair or replace at their option. (not yours) If you accept damaged merchandise it is yours. NON-return policy.
There is no promise that you will get your furniture with in the time frame told to you. The FINE print says that they cannot be held liable for delays caused by acts of God, delays from suppliers, or pretty much anything. HOWEVER not in the fine print, if the delay goes over a couple of weeks they can offer you discounts as a courtesy for the added wait.
Okay damaged merchandise if you accepted it know that ordering any part of something that normally takes two or more weeks to come in, its going to take a bit longer to come in.
Its not someone dragging their feet or not wanting to help you. It has to be ordered. Employees must follow the company policy. Therefore I don't get mad at them. Yelling or griping at them isn't going to do anything for you. Understand that being really nice actually gets you a bit farer instead of hung up on. (don't believe me try it anywhere) I can honestly say that some of the employee's go above and beyond just to help someone out (not all but some). As consumers we must understand that by making unrealistic demands doesn't help anyone. I asked what they could do in my case they told me and after I let them explain why I understood.
I have had some bad customer service from time to time with a couple of companies. It is best to just let their manager know what was said and that you are upset. Normally with almost every company you will get the response you are looking for.
I hope this helps everyone with any future purchases with any company.