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Platte River Cabins Complaint - Platte River Cabins - Cabins for Rent

Review by DMlagrange on 2007-08-15
PINE, COLORADO -- Platte River Cabins had rented me a cabin at their Pine Valley location. The price was $250.00 and after being in the room for approximately 15-20 minutes, I was called in to work. Disappointed that I had spent 250.00 on a cabin that I was unable to use, the Manager on Duty, told me that I could leave now and be charged only a 50.00 fee. I agreed, shook hands with the gentleman, and left. I had not in any way messed up the room or any of the property at all.

Of course, I never saw a refund post to my account. I disputed the charges with the credit card company, but failed to receive the forms that I had been sent by Visa. [name removed] then lied to the credit card company, and has also changed her story several times, imaginarily extending my stay to five hours, and claiming that she had to "make up the room" which is also a total lie.

She also suggested that I "Bill the Charge to the Company" I have this email on file for anyone to see if they would like.

What it boils down to is that [name removed] believes that it is acceptable to lie and cheat in order to make money. Thus far this woman has lied to the Better Business Bureau, Visa/MasterCard, and myself, and refuses to do what her business promised me.

Furthermore, the cabins are about a ONE OUT OF FIVE STARS, I have since then found much better cabins in CO, and while I cant in good conscience say they are terrible cabins, I certainly wouldn't bring anyone there to impress them, its generally run down looking. Oh and the hosts, theres the real reason to avoid Platte River Cabins like the PLAGUE.
Comments:4 Replies - Latest reply on 2007-08-16
Posted by Anonymous on 2007-08-15:
The manager took advantage of you. No doubt the cabin was either rented or used by someone else. That could explain why they had to 'make up the room' and why the stay was extended to five days. If had gotten a receipt from the manager or something in writing then you be okay. Maybe sworn affidavits from co-workers could be used in disputing the charge.
Posted by Anonymous on 2007-08-15:
PB, it said, "imaginarily extending my stay to five hours" but still I agree this place is taking advantage of DMlagrange. I guess now a day if you don't get it in writing then the cheaters profit?
Posted by Anonymous on 2007-08-15:
Yes, I read what you said about the 5 days. And always get 'promises' in writing.
Posted by jktshff1 on 2007-08-16:
sounds like you got a song and dance on the front end.
manager probably didn't feel like a confrontation in person and told you that to avoid it

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