Sahara Complaint - Bad and dishonest car rental sevice
KAUAI, HAWAII -- Don't rent from Alamo on Kaua'i. It will be a big mistake.
I made reservations 3 months in advance to my trip. Upon arrival, I waited 45 minutes just to check in. I was shuttled to the lot to pick up the vehicle only to find the lot empty - no cars available. After waiting another 45 minutes a care was produced. The outside of the car had been hosed off, not cleaned. The inside was filthy.
We had a mishap at the beach where the keys were lost. Upon calling the Alamo office for a duplicate, we were told none was available. A locksmith was called and after 6 hours of waiting at the disabled car and a $260 fee to the locksmith, he produced a new key.
Upon returning the car at the end of the week, we were charged another $100 at check-in for a lost key fee. I later found that the Alamo office had a duplicate key but it was not made available to me because I opted out of the road-side assistance and lost key insurance. All in all the lost key adventure cost me an additional $360 and 6 hours of wasted vacation time. The rental for the week only cost $212. I feel I was taken advantage of and blackmailed into paying more than I should have. I will never use Alamo again.