Southwest Airlines Informative - Make Your Complaint Count
If you want your complaint against Southwest Airlines to count, make sure you send a copy of your complaint to the Aviation Consumer Protection Division.
The Aviation Consumer Protection Division of the DOT compiles individual travelers' complaints against U.S. airlines and issues monthly public complaint summaries. Those summaries get a lot of press and they're used as input to numerous airline comparisons, including the annual "Airline Quality Rating" scores published by Nebraska and Wichita State universities.
If enough people complain about Southwest Airlines to the Aviation Consumer Protection Division, then Southwest gets a bad name in the news and fewer people will fly it. The Aviation Consumer Protection's Division contact information is:
phone: 202-366-2220 or 202-366-0511
mail: Aviation Consumer Protection Division
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590