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Southwest Airlines Informative - Make Your Complaint Count
If you want your complaint against Southwest Airlines to count, make sure you send a copy of your complaint to the Aviation Consumer Protection Division.
The Aviation Consumer Protection Division of the DOT compiles individual travelers' complaints against U.S. airlines and issues monthly public complaint summaries. Those summaries get a lot of press and they're used as input to numerous airline comparisons, including the annual "Airline Quality Rating" scores published by Nebraska and Wichita State universities.
If enough people complain about Southwest Airlines to the Aviation Consumer Protection Division, then Southwest gets a bad name in the news and fewer people will fly it. The Aviation Consumer Protection's Division contact information is:
e-mail: airconsumer@ost.dot.gov
phone: 202-366-2220 or 202-366-0511
mail: Aviation Consumer Protection Division
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590
The Aviation Consumer Protection Division of the DOT compiles individual travelers' complaints against U.S. airlines and issues monthly public complaint summaries. Those summaries get a lot of press and they're used as input to numerous airline comparisons, including the annual "Airline Quality Rating" scores published by Nebraska and Wichita State universities.
If enough people complain about Southwest Airlines to the Aviation Consumer Protection Division, then Southwest gets a bad name in the news and fewer people will fly it. The Aviation Consumer Protection's Division contact information is:
e-mail: airconsumer@ost.dot.gov
phone: 202-366-2220 or 202-366-0511
mail: Aviation Consumer Protection Division
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590
Comments:
Posted by bho55 on 2007-08-15:
So what's your complaint!!
Posted by Hugh_Jorgen on 2007-08-15:
Southwest has consistantly placed near the top of the list (i.e. the best) on all three criteria they measure.
Posted by Anonymous on 2007-08-15:
safety_first, thank's for the information, good to know.
Guy's it said "Informative" not complaint.
Guy's it said "Informative" not complaint.
Posted by Anonymous on 2007-08-15:
Good post. It should apply to all airlines. Not that it will really help but the traveling public can access this info to help make an informed decision before buying tickets.
Posted by Ponie on 2007-08-15:
Have flown Southwest dozens of times. Never any problems. If they service my destination city, I'll choose them over others. Of course, I'm not one who thinks the world revolves around me. At times my flights have been delayed for an hour or even longer, but I like to people-watch, read, or--even hoist a few while waiting. Just don't do too much of the last activity if you want to get on the next available flight. :)
Good information.
Good information.
Posted by rnick821 on 2007-08-15:
I'll remember this complaint next time United jacks up my travel plans. I fly more and more lately, and Southwest is the only airline that I consistently appreciate for its good service and on-time departures and arrivals. I just go "MOOO" and move in with the rest of the cattle.
Posted by jktshff1 on 2007-08-15:
don't rate very often, but this is good info. thanks.
Ponie, we all know you are not self centered, never!
Ponie, we all know you are not self centered, never!
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