Magellan GPS Complaint - Bad Customer Service-Real Bad
I bought a Magellan Roadmate 750 navigator. Not to mention, the design is not that great, whereas a cradle holds you Magellan in place to your windshield, which also provides the electrical current from the car to the unit. Well, mine went on the blink, so I ordered one from Magellan 2 months ago and have not received it. Problem one, You get transferred to New Delhi, India to some poor Indian guy who is just trying to earn a living so I really don't feel its right to cuss this poor person out because what can he do anyway from India? I was first told the part was shipped a couple of weeks into the deal, but no part arrived. A month later, no part, and the recording number that they give you says there computers are down, call back next week. This has been now another month. What kind of a company can not transition a computer system in todays day and age. I can see having an unforeseen problem in the switch over, but for two weeks, they keep telling you to better service you, they will be up an running soon. I called today, there last non sense said 8/15/07, but my little Indian pal said not until Monday.
Meanwhile, my unit has been useless for two months, something i paid close to $700.00 for. I am in sales and need this GPS so I went out and bought a Garmin. I figured if Magellan ever sends me my part, I can either sell the Magellan or just give it to someone who can really use it.
So after two months, two empty promises and repeated calls to Magellan, nothing, there computer system to process the data still is not working . If you call there corporate office, you can not get thru to anyone. Or where you can get some info, they give you the 800 # back to India where no one can help.
In this day and age of customer service and communication, this company has missed the boat.