Home Depot Complaint - Doing It Wrong!!!
CAPE CORAL, FLORIDA -- We have been customers of Home Depot our entire lives.
We actually had our entire Bed and Breakfast built from a Home Depot Pro Book and shipped out of Miami to the shores of a little island called Roatan a few years ago. So, upon returning to the USA, there was little doubt where we would go for house remodeling. In the space of a few weeks we had signed tile, counter tops, cabinet, carpet, and hurricane shutter contracts.
What a HUGE mistake!
Never sign a contract with Home Depot!
This contract is ALL about getting to the customer! And it will NOT end with a price you are seeing--nor the time period you're being told--nor with any close to customer service when it all falls to pieces and you're sitting at the house over and Over and OVER again for the entire day waiting for an installer to show up-- who never does--and never calls.
1. When you sign you are agreeing to allows "bait and switch" price increases of ANY amount to do the job you "think" is being bid on. Expect an over $600 increase like I got on a still uncompleted hurricane shutter job--or more! (a price now putting this installation above the price of other bids I would've taken had I known this up front) They'll tell you this or that has changed--or mistakes have been made--and YOU'LL pay for it even tho it's for the same job you asked for a bid on. Or you can--for example--be forced to have hurricane shutters installed that don't cover AN ENTIRE DOULBE SET OF GLASS FRENCH DOORS that they somehow just didn't see????
But I digress--and I could write a book on the many problems we've had with all these jobs--this is just ONE OF THEM!
And, get ready for this, YOU HAVE NO RECOURSE without destroying your credit record! If you really screwed up and put it on a Home Depot credit card forget it! You can bet there's no "disputing the charge--not that there would be anyway after 2 MONTHS!
Unfortunately, tho you CAN throw someone is jail for this "bait and switch" routine in most states, in Florida they can do this IF your sign a 5 PAGE set of papers for hurricane shutter installation without reading ALL the fine print.
2. This contract also allows installers to treat you ANY way they choose -- to not show up for multiple appointments and leave you and the government building inspectors sitting for an appointment for as long as two days in a row without calling. They can turn a promised 2 week installation time frame into 2 month installation --STILL without the first thing done. AND YOU CAN DO NOTHING TO GET OUT OF THIS!
3. So you'll know, if you get fed up with all of this you cancel or try to get rid of this headache you'll lose your 10% deposit--again with no recourse--if not that they'll bill you more than the 10%.
If you think this is harsh--or just sour grapes--or just some crazy southern gal talking--call Home Depot's home installation department for Cape Coral Florida 239-242-8093 and pretend to be Sandra or Waylon Sims. Ask for info on the hurricane installation job # 3227016 we've had pending for two months--ask how many appointments to do this one job alone have ended in a no show without a call to cancel--ask what the original price to cover all windows was on the contract and what it is now.
I dare you Home Depot to prove me wrong!
Even worse, my guess is if you do it this time next month the results will still be the same.
They tell me you company policy includes~~
Such lofty words are just words when not backed by actions that speak MUCH louder to customers.
Waylon and Sandra
Cape Coral, Fl.
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