Hertz Complaint - Refueling Charges
I rented a car in July from the Hertz agency in Duluth, MN. I filled the car up with gas within ten miles of the airport. I later got a letter from Hertz saying they had charged my credit card $6.71 or refueling charges. After I wrote them telling them I filled the car up before I returned it, I got a letter that stated the following:
After return ever vehicle is brought to our gas pump regardless of whether or not the gas gauge shows "Full." If a vehicle accepts one gallon or less, no correction in charges is made. If a vehicle accepts more than one gallon, the charges are corrected...After return of your rental the car accepted 1.4 gallons." Since the car "accepted" 1.4 gallons I was charged $4.79 a gallon for 1.4 gallons for a total of $6.71. Under their policy you can't rely on the gas gauge. Unless they start putting gas stations in the airport parking lots, I don't know how you will avoid this charge. They had better start issuing one or two gallon gas cans with their car for those who want to pay less than $4.79 for a gallon of gas.
Last time I rent a car from Hertz.