NewOnlineTrade.com Complaint - No Security - Electronic Book Seller
MARIETTA, GEORGIA -- I received my monthly credit card statement last week and noticed a $5.00 charge that I did not authorize from an online e-book company called: www.newonlinetrade.com with the following phone number: (706) 955-2001. I called this number and spoke to a foreign speaking female whom I had a very difficult time understanding, due to her heavy accent. She did not identify herself, however, I informed her that I had never purchased or heard of, for that matter, her online e-book company. Immediately after I stated this, she said she would credit my account for the $5.00 charge. My next question to her was: "Who authorized this transaction? What was the e-mail account used to send the e-book electronically? Do you have the e-mail ID? What steps does their company use to confirm the identity of a customer paying via credit card?” Her response was that the charge must have been an error and could not answer my other questions. She requested I send an e-mail to the following address: firstname.lastname@example.org. Of course, there have been no answers to my direct questions.
It is now in the hands of the Local PD and Federal authorities. However, it has been revealed that the owner of the site is using a third party web designer (remember the foreign speaking female), and they are the ones that run the operation. The Owner does not understand internet security and the website does not have a secure check out procedure/security software installed. However, they will happily take your credit card information! Buyer Beware! The Company is run out of an Apartment in Marietta GA and started business on Jan 15, 2007. I now have to clean up the mess they created.
For the owner: Making a profit seems to have over ridden the basic fundamentals of internet security practices not to mention, the items and content of what is being sold on the site! If you a going to sell on the internet you MUST protect your customers and if you don't know, find someone who does and pay them. It is not the third party company you are using now!