Alamo Complaint - Alamo deceives the Customer and astronomical Seattle Rental Fees
SEATTLE AIRPORT, WASHINGTON -- Alamo took advantage of my inexperience and deceived me by not explaining what their terms mean. When picking up my car at the Seattle Airport they rushed me through the process. One does not have the time to read the fine print while standing in line at the airport. This should be explained on the website when booking cars and this can be explained in 10 words or less at the counter. I was told that I had a choice to fill up the car myself or to let Alamo fill the tank. They did NOT tell me what that meant. . . I was supposed to know that they charge for a full tank whether I used a full tank or not. If they fill the tank for you, they charge $6.99 per gallon! I drove 119 miles - used less than 1/2 a tank of gas and they charged me for a full tank of gas at $78.57!!!!! Rip off!! Fill your own tank! Also, be aware that the City of Seattle and the State of Washington charge the rental consumer astronomical fees for renting in their municipality. I paid to the City and State: Customer facility charge $16, Concession recovery fee $58.38, Vehicle License recovery $2.24, Washington Sales tax of $44.97 and Washington Rental car tax of $49.01. So my fees to Seattle for renting the car in Washington for 4 days was $170.60, plus a tank of gas at $78.57 are astronomical. I paid more in fees and gas than my rental charges. I will never ever use Alamo again and hope you don't either. I will spread the word to everyone I know personally and on the internet to avoid this company.
I could have used a car service for a fourth of the cost to rent this car. I was ripped off totally. After speaking with Customer Service, I am even more disenchanted with their "We could care less" attitude. Screw the customer is their motto.