LA Fitness Complaint - Rude Management
HOLLYWOOD, FLORIDA -- I had the most traumatic experience at LA Fitness in Hollywood, Florida. One of the gym members who I suppose was on some kind of drugs was very agitated and aggressive toward other members. He verbally attacked me a couple of times while approaching me very aggressively, coming within a couple of inches of me. He assumed I was not going to return the dumbbells to the rack. The guy was scary and intimidating so I went to the front desk to report the incident to the manager. I spoke to the assistant manager (a tall black guy) and to the general manager (a short, white guy with glasses). Not only there was no apology issued or at least an intention to put the aggressive guy back in his place, but they assumed the guy was probably “caring for the gym” and considered that his aggressive behavior was ok.
I felt very too unsafe and threatened to be in that gym so I left. The greatest shock and disappointment was the management’s tolerance of rude, aggressive behavior in the gym. I will never go back to that location and I am considering ending my membership.