SAUGERTIES, NEW YORK -- We bought our refrigerator from Sears on 6/17/07. They delivered it on 6/25/07. The delivery men hardly spoke any English. They loaded the refrigerator on the dolly facing the front, despite instructions with pictures taped to the front of the refrigerator that said specifically not to load it that way but instead to load it sideways. They jammed it through an interior doorway that it did not quite fit through, damaging the doorway, and the refrigerator and exposing lead paint in the process. We have a one year old son so this was especially a concern. They left our house with paint chips all over the floor for me to clean up. Now, weeks later, they have still not made good on their promise to compensate us $300 for the damage and are not even returning my phone calls.
I will never give Sears another dime for anything. You can read more details on http://www.vivaladata.com/searssucks.html.