MCI/Worldcom Informative - Not-Quite Slamming
This past summer my son-in-law took a telemarket call from MCI on my phone wanting us to switch from Southwest Bell to their company for our phone service. At first my SIL said great, sounds good, but then he remembered that this particular bill is in MY name and he said hey, wait a bit, I have to check before okaying this. They have the first part of this conversation on tape, the part where he said ok, but they edited the tape to delete the part where he said no, he couldn't ok it without checking with me.
Imagine my suprise when I recieved a bill from MCI for long distance calls that I thought I was making through Southwest Bell. I wrote to MCI and to the Kansas Corporation Commission about what I thought was a slamming complaint, only to find that since they had my SIL on audio tape saying ok to switch that it wasn't technically slamming.
However, I refused to back down, saying that it might not be an illegal practice, but it OUGHT to be, and eventually MCI responded with a letter saying that they have eaten the charges and I don't have to pay.
I just want to let people know that anyone can answer a telemarket call on your phone and you may find yourself switched to a new phone company without your knowledge or consent. And it's completely legal. Crikey!