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Del Taco Informative - New 99 Cents 50% More TV Commercial - Disappointed Customers - Product/Portion

Disappointed Customers - Product/Portion
Review by Del Taco - 99cents 50% more comercial false advertising on 2007-08-17
STANDIFORD AVE - MODESTO CALIFORNIA 95350, CALIFORNIA -- Del Taco location - Corner of Standiford Ave and Carver Road in Modesto California. We went to Del Taco after seeing your new TV Commercials (99 cents Soft Taco 50% more} around 4.00 PM. The portion of the chicken pieces looked much bigger. We ordered 6 of your advertised soft taco with few other items.
Our disappointment was when we got home and opened up to add hot sauce to the taco's, we noticed that there was only 4 small pieces of chicken. We ended up opening all of the tacos and counted the chicken pieces. Just ONE soft taco had 6 small pieces of chicken and the rest had fewer pieces in each of the taco's. The portion as advertised was definitely not there at all.

THE TV COMMERCIAL AND THE PICTURES ON THE WEB SITE AND AT THE RESTAURANTS LOOKS LIKE HALF OF THE TACOS IS FULL OF CHICKEN.

We called the phone number printed on the receipt for over an hour and phone seem to be off the hook. The restaurant was not busy at that time. I don't know if that one restaurant has that problem or is it a false advertising to get the customers to the facility.

We are a long time customer of Del Taco and live few blocks away and enjoy the 24 hour drive thru very much.

I hope the employees are or can be well trained as per company policy.
MK
Comments:
Posted by PassingBy on 2007-08-17:
The food served in any fast food place never looks like the photos.
Posted by Ponie on 2007-08-17:
PB, and if it did, the price would be in excess of more than 50%. When will people learn the food items in commercials are completely staged, taking much, much more time to assemble than in real life?
Posted by superbowl on 2007-08-17:
Ponie is right.

From their web site:

Call us at 800.852.7204. Our ULTRA friendly Del Taco phone team is just sitting here, waiting for your call. (Between you and me, they really could use someone to talk to…)

World Headquarters
25521 Commercentre Drive
Lake Forest, CA 92630 tel: 800 852-7204
fax: (949) 462- 7444

Posted by Starlord on 2007-08-17:
When a Food Stylist gets a job, they show up with two semis full of gear and spend at least eight hours custom-making one or two of the product to make it look as great as possible. What you get when you go to the counter or drive-through is thrown together by a group of people who couldn't get a better job, and take no pride in how the stuff arrives at the customer. I have considered starting a business going to FF joints, teaching the people marksmanship, so they can hit the bun with the meat patty.
Posted by One-Eyed Willie on 2007-08-17:
That's why you load it up with hot sauce
Posted by firengine103 on 2007-08-17:
Children everywhere are starving, world peace is in a delicate balance, the rain forest is being destroyed and your missing a piece of chicken. Whats the world coming to.
Posted by Lidman on 2007-08-17:
firengien103, I say stuff like that all the time and all I get is "you don't understand" I am with you on this!
Posted by superbowl on 2007-08-17:
Lid's it's not the stupid a$$ missing piece of chicken. It's that another big business is scamming the consumer. I could care less about Del Taco or it's taco's, what I do get bent about is they run the ad then screw over the people that respond to it. That pisses me off to no end.
Posted by WaxRash on 2007-08-17:
mmmmmmDelTacommmmmmmm.
Posted by zzrokk on 2007-08-17:
I know when I purchase a NINETY NINE CENT TACO, I expect half of a chicken in mine!
Posted by rnick821 on 2007-08-17:
The picture on the website has more than 4 piece of chicken...it does also say, however, "Price and participation may vary"....

This is a mystery, for sure!!!!

My recommendation would be to not eat there anymore...

R
Posted by Lidman on 2007-08-17:
Super, are you trying to tell me I don't understand? LOL
Posted by firengine103 on 2007-08-17:
I hate it when I see a 12 foot taco on a billboard only to find out when I get there it's only 8 inches. another case of false advertising to fool the consumer!
Posted by PGLS on 2007-08-28:
the employees ARE trained properly - Everything is weighed The commercials take hours to shoot to insure all the food looks appealing - Guess they did their job

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