Panasonic Complaint - Panasonic Customer Service Is The WORST
I own a Panasonic Lumix DMC-FZ50 digital camera. Within 6 months of purchase, I had to send the camera for repair as the plastic lock on the memory card came off inthe memory card slot and I couldn't take pictures.
After initially speaking with a very nice person from customer support who told me to send my camera to their authorized service center @ 1590 Touhy Ave, Elks Grove, IL.
I sent my camera via USPS insured and delivery confirmation, and a note inside with the camera with my name, address and phone number and a description of the problem. I called the Service center 1 week after mailing camera to verify that they had received it and when I could expect it to be repaired and returned. I was told by a polite woman that my camera was still under warranty and would be repaired and returned within the week.
For the next 2 months, I would call the repair center every week and left messages inquiring about my camera and asking if someone would please call me that were never returned.
Three phone calls to the main Customer Service number listed on the Panasonic site sent me in circles talking with customer service reps who 1) hung up on me, 2)told me it wasn't their department, 3) when they offered to investigate, put me on hold only to return to tell me that the Authorized center I sent my camera to is not under their jurisdiction and that I have to call the center directly and leave more messages.
My camera was eventually returned to me, repaired, but I WILL NEVER BUY PANASONIC AGAIN.
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