Apple Computer Inc Informative - Defective computer - iMac desktop 20inch late 2006
We were "sold" a fantastic superior product with 2nd to none customer service and support. What we received for our $3000 + purchase was completely different.
After 10 weeks of being in possession of our "fantastic" computer, it failed to boot up 3 times, I had to reinstall the Operating system twice, the 3rd time I took it to the store to be checked out. The hard drive had failed. I asked for a replacement. Request refused. Apple kept the computer so they could repair it. 23 days later after many frustrating phone calls with 1-800-APL-CARE, and conflicting tales from the store staff as to when it would be ready, when the parts had come in and what place in line it was, I went to pick up my computer. The next day we took the computer back to the store, as it was not functioning correctly. (A different set of issues than before.)
3 days later my computer was ready. Took it home and it was not functioning correctly. (A different set of issues than before.)
I called the product specialist who had been assigned to our case, he asked me to monitor the CPU usage in the Activity monitor and to call him in a couple of days. I called a couple of days later and left a message with his voicemail. "I'll get back to you in 24 hours............" 3 calls and 7 days later I get annoyed and phone and speak to another product specialist who was really quite rude. "Actually the computer has only been repaired once!" Anyway he set up an "onsite repair" and a tech guy came to my home. (Not special treatment, this is part of your warranty) He replaced ramx2GB, ramx1GB and the logic board. He also discovered that the optical drive was defective and will hopefully be back in a couple of days to replace it. As of now I can't put any discs in the machine, so i hope it won't be too long. My frequent requests for a replacement have been juggled and passed onto others. This time I got a definite "If it doesn't work after the optical drive is replaced then we will replace the computer. " I also got a "If it doesn't work after the 2nd repair we'll look into a replacement." Same person told me this.
At this point I don't want the computer anymore. I want a refund. (I have written a letter to the Apple Headquarters, and hope that that may help) I have I am thoroughly disappointed, angry, frustrated and seriously inconvenienced by this whole experience. I have spent the best part of the summer dealing with tech guys, and telephone support guys. Completely sicked by the whole thing.