Don Mcgill Toyota/Scion Complaint - Sucky Service - 2006 Scion Xb

Review by gayleger on 2007-08-17
KATY, TEXAS -- My husband bought a new, 2006 scion xb on 6/15/07. We had to take it back to dealership twice to take scratches out of paint and once to get bubbles out of tint. Now, it is back for bad synchronizer in the transmission (1500 miles). When my husband took it in to be evaluated about the grinding transmission he overheard the customer relations guy talking about my husband and how only a girl would worry so much about some scratches and he might as well be a girl because he is driving a girl car. Needless to say, he left with our scion and went to another dealership (fred haas tomball, another nightmare story) and is now trying to have it repaired and they would not even give us a rent car. What the heck is up with these dealerships treating us like crap? I am the consumer, I work hard for the money to pay for these cars.

I am really upset that there is basically nothing you can do to go up against a huge business and get anything resolved. They have you by the *(&%%^&^&**(.
Comments:3 Replies - Latest reply on 2007-08-17
Posted by firengine103 on 2007-08-17:
Well, in Texas, that is a girlie car. Why do you think they should GIVE you a rental car?
Posted by gayleger on 2007-08-17:
well, in my family, we try to use as little gas as possible and the xb looked a lot better than the corolla and was in our price range and gets 34 miles to the gallon. i did not mean they should GIVE me a rental car, i meant that there should be a loaner car. where youre from, they dont get you a loaner car when your brand new car with less than 1000 miles on it breaks down? where are you from? this is my first time to have a brand new car that they did replace with a loaner if something went wrong.
Posted by gayleger on 2007-08-17:
and one more thing firengine103, it doesnt matter if it is a girlie car or not, you dont treat customers or potential customers with disrespect. obviously, you have never been in business for yourself.

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